Suppliers
Suppliers handle your upsells and experiences. Connect them to send guest inquiries directly to the supplier, saving time for your front desk and concierge.
Last updated
Suppliers handle your upsells and experiences. Connect them to send guest inquiries directly to the supplier, saving time for your front desk and concierge.
Last updated
Suppliers are external companies that handle the fulfillment of your upsells and experiences. By connecting suppliers to HolidayHero, guest inquiries are sent directly to the right supplier—streamlining communication and reducing the workload for your front desk and concierge team.
A supplier can be linked to one or multiple experiences. When a guest requests an experience or upsell, the supplier is notified and has 7 days to respond.
With HolidayHero's payment platform we have built in a commission split. We allow you to set your commission and we will make sure this is capture.
If a supplier has access to their portal, they can set up their own payment provider. Suppliers with an active payment provider must manage their own inquiries, as they handle the payment directly. In the checkout, their terms and conditions, privacy url as well as our terms and conditions will be shown.
Moreover, if there is an active payment connection, the suppliers payment details are listed on the bank / credit card statements of the guest.
HolidayHero facilitates the transaction and provides a payment receipt. The guest and supplier and/or operator are required to deliver and hand out invoices themselves.
Once a supplier is created, you can set a default commission. When the supplier is linked to an experience, any new products added to that experience will automatically use this default commission—making product creation easier for operators.
A supplier can be connected to an experience directly within the experience. Open the experience, scroll to the supplier section, and select a supplier from the list.
Suppliers can be given access to their own portal. This allows them to respond to inquiries directly, reducing the workload for your front desk and helping you streamline operations.
When portal access is activated, the supplier is automatically notified of new inquiries. They can accept, decline, or respond directly.
Once this is actived, the supplier is allowed to edit his own business details. He can change his name, phone, email, website , address, terms and conditions url, privacy policy url, business registration number and Vat ID.
Learn more about the supplier portal .
