Experiences

Experiences are a powerfull tool allowing you to showcase and upsell experiences, activities and upsells. Create a curated list of experiences to provide the best experience.

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What is an Experience?

An experience is an activity, service, or point of interest that you can offer to your guests through the guest application. Experiences range from local restaurants and guided tours to in-house amenities like a spa or gym. Guests can browse experiences, request inquiries, or directly purchase products attached to an experience.

Create a new experience

When creating an experience, you can choose from a default set of upsells or create your own experience. Follow the guides below:

Create experience / upsell from our templates

1. Login to the HolidayHero Admin

2. Select Experiences from the left menu

3. Click on Create Experience

4. From the top row (scrollable) select an upsell you want to offer.

Currently Available templates:

• Full Fridge

• Early Check-In

• Late Checkout

• Mid-stay Cleaning

• Transport

• Private Chef

• Child Day Care

• Bike Rental

• Yoga Class

• Yacht Rental

• Extend your stay

• Repairs

• Welcome Pack

• Car Rental

• Breakfast Service

• Luggage Storage

• Special Occasion

• Wine Bottle Service

• Fruit Platter Service

• Cheese Platter

Create experience from scratch

1. Login to the HolidayHero Admin

2. Select Experiences from the left menu

3. Click on Create Experience

4. Provide a title and select a category.

Find a local bsuiness (TIP! - Fastest)

1. Login to the HolidayHero Admin

2. Select Experiences from the left menu

3. Click on Find a Business

4. Search for the business

Once selected, we will do our magic and build the business profile.

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Experience Settings

General Information

Field	Description
Name	The public-facing name of the experience, visible to guests.
Nickname	An internal name only visible to operators. Useful for distinguishing similar experiences.
Categories	A three-tier category classification (Category > Subcategory > Type). Accurate categorization improves discoverability and AI recommendations. See the Experience Categories reference for all available categories.
Summary	A short description of the experience. Can be AI-generated and manually edited.

Content

The Body field is a rich text editor (WYSIWYG) where you can describe the experience in detail. Use formatting like bold, italic, lists, and links to create engaging descriptions for your guests.

Contact Details

Field	Description
Website	A URL to the experience's website.
Email	Contact email address.
Phone	Contact phone number (with country code support).
Address	Full address including street, city, region, postal code, country, and coordinates.

Price Label

Configure how pricing is displayed to guests:

Field	Description
Price Min	The minimum price to display.
Price Max	The maximum price to display.
Unit	The unit for the price (e.g., per person, per hour).

Supplier

Optionally link a supplier to the experience. When a supplier is linked, inquiries for this experience will be routed to the supplier for approval. The supplier can manage inquiries through their own supplier portal.

Payment Provider

If your organization has multiple payment providers and the experience has products, you can override the default payment provider for this specific experience.

Call to Action (CTA)

Configure how guests interact with the experience:

CTA Type	Description
Hide button	No action button is shown to guests.
Link to external page	Displays a button that links to an external URL.
Show a request form	Displays a button that opens the inquiry form.
Products	Automatically set when the experience has products attached. Guests can browse and purchase products directly.

You can customize the Button Text displayed to guests.

Once a product has been added the Call-to-action will automatically switch to products.

Settings (Toggles)

Setting	Description
In-House	Mark the experience as property-owned (e.g., your own spa, restaurant, or gym).
Requires Approval	When enabled, inquiries must be manually confirmed by an operator or supplier. When disabled, inquiries are auto-approved.
Standalone Upsell	When enabled, guests can purchase products from this experience without needing a reservation.

Photos

Upload images to showcase the experience. The first image is used as the thumbnail in listings and overviews. Drag images to reorder them.

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Navigation Tabs

Each experience has the following tabs:

Tab	Description
General	Main experience settings (described above).
Products	Manage purchasable products. See Experience Products.
Listings	Manage which listings this experience is associated with. See Listings.
Documents	Upload and manage documents related to the experience. See Documents.
Calendar Events	Schedule events tied to the experience. See Calendar Events.
Message Templates	Configure automated messages for this experience. See Message Templates.
Links	Share public links and QR codes that open this experience in the guest app. See Links.

For locked partner experiences, the Products, Documents and Message Templates tabs are hidden — see Partner Experiences.

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Translations

Experiences support multi-language translations. Click the Translations button to translate the experience name, summary, body, and product content into other languages configured for your workspace.

Metafields

The use of metafields is allowed in the name, summary, and the content.

If metafields are used and the experience is shown through the public section. For reservation-connected meta fields, it will default to its' default value.

Partner Experiences

Some experiences are provided and maintained by a partner rather than by your own workspace. These appear with a Partner badge in the experiences overview and are locked — their content cannot be edited by operators. You can still attach or detach a partner experience to your own listings. See Partner Experiences for details.

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Frequently Asked Questions

How do I attach an experience to a listing?

How do I duplicate an experience?

What are categories used for?

Can guests purchase products without a reservation?

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