Experiences

Experiences are a powerfull tool allowing you to showcase and upsell experiences, activities and upsells. Create a curated list of experiences to provide the best experience.

What are experiences?

Within Holidayhero, we separated various types of content. With experiences, we focus on things guests can book, request, or visit. Property owners can create their own experiences and build their curated lists.

Within HolidayHero, experiences are split up into various categories. See the categories below:

Experience Categories

Category	Types of Experiences
🏰 Attractions	Attractions are places a guest can visit, mostly paid. Such as amusement parks, cinema's, museum's etc
🏖️ Beaches	Beaches, lakes etc.
🍔 Food & Drink	A place where the guest can enjoy food and drinks, such as bars, bistro's and restaurants.
💆🏼 Healthcare	Local healthcare locations, such as hospitals, doctors and clinics, pharmacies etc
📍 Local Amenities	Places a guest can visit and purchase items, such as shops, supermarkets, malls etc
🪩 Nightlife	Places a guest can enjoy during the evening, bars, disco's, clubs, bowling alley's etc.
🏄🏻 Tours & Activities	Places or tours guests can book, diving, surfing, city walks, tours etc.
🥐 Upsells	Anything that the guest can purchase
⭐ Other	Anything that doesn't fit another category.

We are working on a update where operators can create their own categories and collections. Making it easier to seperate experiences based on local knowledge.

Create a new experience

When creating an experience, you can choose from a default set of upsells or create your own experience. Follow the guides below:

Create experience / upsell from our template

1. Login to the HolidayHero Admin

2. Select Experiences from the left menu

3. Click on Create Experience

4. From the top row (scrollable) select an upsell you want to offer.

Currently Available templates:

• Full Fridge

• Early Check-In

• Late Checkout

• Mid-stay Cleaning

• Transport

• Private Chef

• Child Day Care

• Bike Rental

• Yoga Class

• Yacht Rental

• Extend your stay

• Repairs

• Welcome Pack

• Car Rental

• Breakfast Service

• Luggage Storage

• Special Occasion

• Wine Bottle Service

• Fruit Platter Service

• Cheese Platter

Create an experience from scratch

1. Login to the HolidayHero Admin
2. Select Experiences from the left menu

3. Click on Create Experience

4. Provide a titleand selection a category

Experience Structure

An experience consists of a name, nickname, category, summary, content, website, email, phone, address, button, images , documents

Name	The experience's name will be used as a title on the home page and in the experience block of the touchpoints.
Nickname	An internal reference of the experience is used internally to idenitfy a specific experience.
Category	The corresponding category.
Summary	A summary is used in the touchpoints, and chat features. If the experience is an upsell, it will be used in the checkout.
Content	The content of the experience. Limited formatting is allowed.
Images	Images are displayed at the bottom of the experiences. As a gallery, clickable to enlarge.
Documents	Documents such as manuals, references, options, etc., can be added to extend the content.
Website	An url to a website of the experience
Email	A email to contact the experience
Phone	A phone to contact the experience
Address	The location of the experience
Button	Based on the type of experience, this button can either lead to a form or to the products pages. See the Call-to-Action section below

Experience Call-to-Action

An experience can have three types of call to action.

• Link to external page - the button will have a link and open a new browser page.

• Show request form - shows the request form; submitted requests end up in the inquiries to be reviewed.
• Products Overview - shows all the connected upsell products. Once purchased, the request will end up as an inquiry.

Once a product has been added the Call-to-action will automatically switch to products.

Pricing

Each upsell with connected products will have price label underneath the upsell. See the example below.

Pricing label on upsells within the app.

If you wish to alter this price label, feel free to do so in the pricing section of the experience page. There are use cases where you have tiny products, such as a bottle of water, that will affect the item as a whole.

Adjust the price label of the experience

Metafields

The use of metafields is allowed in the name, summary, and the content.

If metafields are used and the experience is shown through the public section. For reservation-connected meta fields, it will default to its' default value.

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Frequently Asked Questions

Why isn't my experience shown on the home page?

Only the 10 first experiences and 10 first upsells are shown on the guest app's home page. The sort order of the experiences is determined on the listing level.

Can I set my experience inquiry to be automatically approved?

Yes, you can! Simply set the Requires approval to no, and your inquiries will automatically be approved. Be careful when using this. If you require a check to be done before approval, don't use this feature.