> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/experiences.md).

# Experiences

***

#### What is an Experience? <a href="#what-is-an-experience" id="what-is-an-experience"></a>

An experience is an activity, service, or point of interest that you can offer to your guests through the guest application. Experiences range from local restaurants and guided tours to in-house amenities like a spa or gym. Guests can browse experiences, request inquiries, or directly purchase products attached to an experience.

#### Create a new experience

When creating an experience, you can choose from a default set of upsells or create your own experience. Follow the guides below:

<details>

<summary>Create experience / upsell from our templates</summary>

1. Login to the [HolidayHero Admin](https://admin.holidayhero.com/)
2. Select Experiences from the left menu
3. Click on `Create Experience`
4. From the top row (scrollable) select an upsell you want to offer.

![](https://support.holidayhero.com/~gitbook/image?url=https%3A%2F%2F3950018645-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FbWWiwAsWOs8WeAQ2KJS3%252Fuploads%252Fr1q42mmWYSoYwIG4hY3i%252Ffrom_templage.png%3Falt%3Dmedia%26token%3D99d2aaf0-f2d9-4c79-b3f3-458583dde7e5\&width=300\&dpr=3\&quality=100\&sign=691f806\&sv=2)

**Currently Available templates:**

* `Full Fridge`
* `Early Check-In`
* `Late Checkout`
* `Mid-stay Cleaning`
* `Transport`
* `Private Chef`
* `Child Day Care`
* `Bike Rental`
* `Yoga Class`
* `Yacht Rental`
* `Extend your stay`
* `Repairs`
* `Welcome Pack`
* `Car Rental`
* `Breakfast Service`
* `Luggage Storage`
* `Special Occasion`
* `Wine Bottle Service`
* `Fruit Platter Service`
* `Cheese Platter`

</details>

<details>

<summary>Create experience from scratch</summary>

1. Login to the [HolidayHero Admin](https://admin.holidayhero.com/)
2. Select Experiences from the left menu
3. Click on `Create Experience`
4. Provide a `title` and select a category.&#x20;

</details>

<details>

<summary>Find a local bsuiness (TIP! - Fastest)</summary>

1. Login to the [HolidayHero Admin](https://admin.holidayhero.com/)
2. Select Experiences from the left menu
3. Click on `Find a Business`
4. Search for the business

Once selected, we will do our magic and build the business profile.&#x20;

</details>

***

### Experience Settings <a href="#experience-settings" id="experience-settings"></a>

#### General Information <a href="#general-information" id="general-information"></a>

<table><thead><tr><th width="139.61328125">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Name</strong></td><td>The public-facing name of the experience, visible to guests.</td></tr><tr><td><strong>Nickname</strong></td><td>An internal name only visible to operators. Useful for distinguishing similar experiences.</td></tr><tr><td><strong>Categories</strong></td><td>A three-tier category classification (Category > Subcategory > Type). Accurate categorization improves discoverability and AI recommendations. See the Experience Categories reference for all available categories.</td></tr><tr><td><strong>Summary</strong></td><td>A short description of the experience. Can be AI-generated and manually edited.</td></tr></tbody></table>

#### Content <a href="#content" id="content"></a>

The **Body** field is a rich text editor (WYSIWYG) where you can describe the experience in detail. Use formatting like bold, italic, lists, and links to create engaging descriptions for your guests.

#### Contact Details <a href="#contact-details" id="contact-details"></a>

<table><thead><tr><th width="106.3046875">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Website</strong></td><td>A URL to the experience's website.</td></tr><tr><td><strong>Email</strong></td><td>Contact email address.</td></tr><tr><td><strong>Phone</strong></td><td>Contact phone number (with country code support).</td></tr><tr><td><strong>Address</strong></td><td>Full address including street, city, region, postal code, country, and coordinates.</td></tr></tbody></table>

#### Price Label <a href="#price-label" id="price-label"></a>

Configure how pricing is displayed to guests:

<table><thead><tr><th width="110.6640625">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Price Min</strong></td><td>The minimum price to display.</td></tr><tr><td><strong>Price Max</strong></td><td>The maximum price to display.</td></tr><tr><td><strong>Unit</strong></td><td>The unit for the price (e.g., per person, per hour).</td></tr></tbody></table>

#### ![](/files/Zd9jFviQ8MPa3ywbnJ7H) <a href="#supplier" id="supplier"></a>

#### Supplier <a href="#supplier" id="supplier"></a>

Optionally link a supplier to the experience. When a supplier is linked, inquiries for this experience will be routed to the supplier for approval. The supplier can manage inquiries through their own supplier portal.

#### Payment Provider <a href="#payment-provider" id="payment-provider"></a>

If your organization has multiple payment providers and the experience has products, you can override the default payment provider for this specific experience.

#### Call to Action (CTA) <a href="#call-to-action-cta" id="call-to-action-cta"></a>

Configure how guests interact with the experience:

<table><thead><tr><th width="202.37109375">CTA Type</th><th>Description</th></tr></thead><tbody><tr><td><strong>Hide button</strong></td><td>No action button is shown to guests.</td></tr><tr><td><strong>Link to external page</strong></td><td>Displays a button that links to an external URL.</td></tr><tr><td><strong>Show a request form</strong></td><td>Displays a button that opens the inquiry form.</td></tr><tr><td><strong>Products</strong></td><td>Automatically set when the experience has products attached. Guests can browse and purchase products directly.</td></tr></tbody></table>

You can customize the **Button Text** displayed to guests.

{% hint style="info" %}
Once a product has been added the Call-to-action will automatically switch to products.
{% endhint %}

#### Settings (Toggles) <a href="#settings-toggles" id="settings-toggles"></a>

<table><thead><tr><th width="202.0546875">Setting</th><th>Description</th></tr></thead><tbody><tr><td><strong>In-House</strong></td><td>Mark the experience as property-owned (e.g., your own spa, restaurant, or gym).</td></tr><tr><td><strong>Requires Approval</strong></td><td>When enabled, inquiries must be manually confirmed by an operator or supplier. When disabled, inquiries are auto-approved.</td></tr><tr><td><strong>Standalone Upsell</strong></td><td>When enabled, guests can purchase products from this experience without needing a reservation.</td></tr></tbody></table>

#### Photos <a href="#photos" id="photos"></a>

Upload images to showcase the experience. The first image is used as the thumbnail in listings and overviews. Drag images to reorder them.

***

### Navigation Tabs <a href="#navigation-tabs" id="navigation-tabs"></a>

Each experience has the following tabs:

| Tab                                                                   | Description                                                                            |
| --------------------------------------------------------------------- | -------------------------------------------------------------------------------------- |
| **General**                                                           | Main experience settings (described above).                                            |
| [**Products**](/the-basics/experiences/products.md)                   | Manage purchasable products. See Experience Products.                                  |
| [**Listings**](/the-basics/experiences/listings.md)                   | Manage which listings this experience is associated with. See Listings.                |
| [**Documents**](/the-basics/experiences/documents.md)                 | Upload and manage documents related to the experience. See Documents.                  |
| [**Calendar Events**](/the-basics/experiences/calendar-events.md)     | Schedule events tied to the experience. See Calendar Events.                           |
| [**Message Templates**](/the-basics/experiences/message-templates.md) | Configure automated messages for this experience. See Message Templates.               |
| [**Links**](/the-basics/experiences/links.md)                         | Share public links and QR codes that open this experience in the guest app. See Links. |

For locked **partner experiences**, the Products, Documents and Message Templates tabs are hidden — see Partner Experiences.

***

### Translations <a href="#translations" id="translations"></a>

Experiences support multi-language translations. Click the **Translations** button to translate the experience name, summary, body, and product content into other languages configured for your workspace.

#### Metafields <a href="#metafields" id="metafields"></a>

The use of [metafields](https://support.holidayhero.com/the-basics/announcements#metafields) is allowed in the `name,` `summary`, and the `content.`

{% hint style="info" %}
If metafields are used and the experience is shown through the public section. For reservation-connected meta fields, it will default to its' default value.
{% endhint %}

### Partner Experiences <a href="#partner-experiences" id="partner-experiences"></a>

Some experiences are provided and maintained by a partner rather than by your own workspace. These appear with a **Partner** badge in the experiences overview and are **locked** — their content cannot be edited by operators. You can still attach or detach a partner experience to your own listings. See Partner Experiences for details.

***

#### Frequently Asked Questions <a href="#frequently-asked-questions" id="frequently-asked-questions"></a>

<details>

<summary>How do I attach an experience to a listing?</summary>

</details>

<details>

<summary>How do I duplicate an experience?</summary>

</details>

<details>

<summary>What are categories used for?</summary>

</details>

<details>

<summary>Can guests purchase products without a reservation?</summary>

</details>

***

<details>

<summary>Relations</summary>

</details>


---

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