> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/workspace/subscription.md).

# Subscription

<figure><img src="/files/xfuS9oNUegfSEW8dRHqQ" alt=""><figcaption><p>The subscription of the organization this workspace belongs to</p></figcaption></figure>

#### What is a subscription? <a href="#what-is-a-subscription" id="what-is-a-subscription"></a>

A **subscription** is the plan you pay for. It does not belong to a single workspace — it belongs to the **organization**, and an organization can hold several workspaces. That means your limits (listings, languages) and your invoices are counted and issued for the organization as a whole.

The **Subscription** section has three tabs:

| Tab              | What it is for                                                    |
| ---------------- | ----------------------------------------------------------------- |
| **Subscription** | Your plan, its status and what it includes (this page).           |
| **Billing**      | Organization details, billing email, address and payment methods. |
| **Invoices**     | Every invoice issued to the organization.                         |

#### Subscription details <a href="#subscription-details" id="subscription-details"></a>

| Field         | Description                                                                               |
| ------------- | ----------------------------------------------------------------------------------------- |
| **Type**      | The plan you are on. A **Trial** is highlighted and shows an **Upgrade now** link.        |
| **Status**    | Whether the subscription is currently active.                                             |
| **Renews At** | When the subscription renews. Shows **No auto renewal** when it will not renew by itself. |

Below the details, **Auto Upgrade** decides what happens when you add a listing while already at your maximum. With it enabled, your account is upgraded automatically so the listing can be created. With it disabled, you have to raise the limit yourself first.

Click **Save** to apply a change to **Auto Upgrade**.

#### Components <a href="#components" id="components"></a>

<figure><img src="/files/ofbs3jDdUKIErfKlPFQH" alt=""><figcaption><p>What your subscription includes, and what it costs</p></figcaption></figure>

**Components** are the moving parts of the plan — what you are allowed to use, and what each part costs.

| Field                     | Description                                                       |
| ------------------------- | ----------------------------------------------------------------- |
| **Max Listings**          | Listings used out of the number your plan allows.                 |
| **Max Locales**           | Languages used out of the number your plan allows.                |
| **Payment Fee**           | The commission charged on payments processed through HolidayHero. |
| **External Payments Fee** | The commission charged on payments processed outside HolidayHero. |
| **Listing Count**         | The number of listings your plan is priced on.                    |
| **Price per listing**     | What each listing costs per period.                               |

{% hint style="info" %} When your workspace is part of an organization with multiple workspaces, a tip appears above the components: the numbers you see are counted across **all** workspaces in the organization, not just this one. {% endhint %}

***

#### Frequently Asked Questions <a href="#frequently-asked-questions" id="frequently-asked-questions"></a>

<details open>

<summary>I am on a trial — how do I upgrade?</summary>

Click **Upgrade now** next to the **Trial** badge in the **Type** row. It takes you to the plan selection.

</details>

<details open>

<summary>What does Auto Upgrade actually do?</summary>

It removes the ceiling from your listing count. Whenever you add a listing and you have already reached the maximum for your plan, your account is upgraded automatically instead of the listing being blocked. Your invoice grows accordingly. Leave it off if you want to approve every increase yourself.

</details>

<details open>

<summary>My Max Listings shows more used than allowed — how?</summary>

Limits are counted across every workspace in the organization, and a plan change or an added workspace can put you over. Reach out if you did not expect it; new listings are blocked until the plan covers them (unless **Auto Upgrade** is on).

</details>

<details open>

<summary>Why can't I see the Subscription section?</summary>

The **Workspaces → Read** permission controls access to the workspace section of the sidebar. If it is missing, ask a workspace owner to grant it on your operator page.

</details>

***

## Agent Instructions: Querying This Documentation <a href="#agent-instructions-querying-this-documentation" id="agent-instructions-querying-this-documentation"></a>

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.