Subscription

Your HolidayHero starts with a Trial subscription, after which you can choose between Yearly or Monthly billing.

The subscription of the organization this workspace belongs to

What is a subscription?

A subscription is the plan you pay for. It does not belong to a single workspace — it belongs to the organization, and an organization can hold several workspaces. That means your limits (listings, languages) and your invoices are counted and issued for the organization as a whole.

The Subscription section has three tabs:

Tab	What it is for
Subscription	Your plan, its status and what it includes (this page).
Billing	Organization details, billing email, address and payment methods.
Invoices	Every invoice issued to the organization.

Subscription details

Field	Description
Type	The plan you are on. A Trial is highlighted and shows an Upgrade now link.
Status	Whether the subscription is currently active.
Renews At	When the subscription renews. Shows No auto renewal when it will not renew by itself.

Below the details, Auto Upgrade decides what happens when you add a listing while already at your maximum. With it enabled, your account is upgraded automatically so the listing can be created. With it disabled, you have to raise the limit yourself first.

Click Save to apply a change to Auto Upgrade.

Components

What your subscription includes, and what it costs

Components are the moving parts of the plan — what you are allowed to use, and what each part costs.

Field	Description
Max Listings	Listings used out of the number your plan allows.
Max Locales	Languages used out of the number your plan allows.
Payment Fee	The commission charged on payments processed through HolidayHero.
External Payments Fee	The commission charged on payments processed outside HolidayHero.
Listing Count	The number of listings your plan is priced on.
Price per listing	What each listing costs per period.

{% hint style="info" %} When your workspace is part of an organization with multiple workspaces, a tip appears above the components: the numbers you see are counted across all workspaces in the organization, not just this one. {% endhint %}

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Frequently Asked Questions

I am on a trial — how do I upgrade?

Click Upgrade now next to the Trial badge in the Type row. It takes you to the plan selection.

What does Auto Upgrade actually do?

It removes the ceiling from your listing count. Whenever you add a listing and you have already reached the maximum for your plan, your account is upgraded automatically instead of the listing being blocked. Your invoice grows accordingly. Leave it off if you want to approve every increase yourself.

My Max Listings shows more used than allowed — how?

Limits are counted across every workspace in the organization, and a plan change or an added workspace can put you over. Reach out if you did not expect it; new listings are blocked until the plan covers them (unless Auto Upgrade is on).

Why can't I see the Subscription section?

The Workspaces → Read permission controls access to the workspace section of the sidebar. If it is missing, ask a workspace owner to grant it on your operator page.

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