# Documents

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### What is a document?

Documents can be used to extend information that is available on a resource, such as a [Listing](https://support.holidayhero.com/the-basics/listings), [Reservation](https://support.holidayhero.com/the-basics/reservations), [Amenity](https://support.holidayhero.com/the-basics/amenities), [Guidebook](https://support.holidayhero.com/the-basics/guidebooks), or [Experience](https://support.holidayhero.com/the-basics/experiences). For example, if you have a manual that should be shown as an Amenity, please upload it as a document. Do you have an additional set of house rules that was only available in picture/pdf format? Upload this to a listing.

### Document Limitations

View a list of all limitations below:

<table><thead><tr><th width="384">Type</th><th>Amount</th></tr></thead><tbody><tr><td><strong>Amount of documents per resource</strong></td><td>50</td></tr><tr><td><strong>File size per document</strong></td><td>5 mb</td></tr><tr><td><strong>Supported File Types</strong></td><td>PNG, JPG, JPEG, WEBP, GIF, PDF</td></tr></tbody></table>

### **Security**

Documents are always securely stored within our CDN. We generate unique download URLs for each document. Each URL has a validity of 2 hours, after which it will expire. A refresh will generate a new URL that allows you to download the document.

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### Frequently Asked Questions

<details>

<summary>Can I download uploaded documents through the backoffice? </summary>

Yes you can!

1. Go to the resource you have the document uploaded to.&#x20;
2. Go to the `Documents` tab
3. Click on download

Voila! Your document is downloaded.&#x20;

</details>

<details>

<summary>Can I recover an deleted document? </summary>

Nope, a deleted document has been shredded, thrown away and we removed all traces of it. Sorry.&#x20;

</details>