> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/guidebooks/documents.md).

# Documents

***

### What is a document?

Documents can be used to extend information that is available on a resource, such as a [Listing](/the-basics/listings.md), [Reservation](/the-basics/reservations.md), [Amenity](/the-basics/amenities.md), [Guidebook](/the-basics/guidebooks.md), or [Experience](/the-basics/experiences.md). For example, if you have a manual that should be shown as an Amenity, please upload it as a document. Do you have an additional set of house rules that was only available in picture/pdf format? Upload this to a listing.

### Document Limitations

View a list of all limitations below:

| Type                                 | Amount                         |
| ------------------------------------ | ------------------------------ |
| **Amount of documents per resource** | 50                             |
| **File size per document**           | 5 mb                           |
| **Supported File Types**             | PNG, JPG, JPEG, WEBP, GIF, PDF |

### **Security**

Documents are always securely stored within our CDN. We generate unique download URLs for each document. Each URL has a validity of 2 hours, after which it will expire. A refresh will generate a new URL that allows you to download the document.

***

### Frequently Asked Questions

<details>

<summary>Can I download uploaded documents through the backoffice? </summary>

Yes you can!

1. Go to the resource you have the document uploaded to.&#x20;
2. Go to the `Documents` tab
3. Click on download

Voila! Your document is downloaded.&#x20;

</details>

<details>

<summary>Can I recover an deleted document? </summary>

Nope, a deleted document has been shredded, thrown away and we removed all traces of it. Sorry.&#x20;

</details>