# Supplier Portal

### What is the Supplier Portal

The **Supplier Portal** allows suppliers to manage their own inquiries and profile details. Once a supplier has been granted access to the portal, they can manage the following:

* **Inquiries**
* **Profile**
* **Payment Providers**

Before a supplier can access the portal, they must first accept the **HolidayHero Terms and Conditions**.

The portal is secured using a unique link, so no password is required. In every interaction, this unique portal link is shared directly with the supplier.

To ensure this process works smoothly, it is essential that both the supplier's **email address** and **phone number** are provided.

#### Communication to suppliers

Suppliers can receive various types of communication. 

1. `Portal Access Granted` - once the supplier has been granted portal access, the supplier will receive an email and SMS message that they have been given access to their portal. 
2. `Portal Access Revoked` - once the supplier access has been revoked, the supplier will, be informed by email and SMS. 
3. `New Inquiry`- on each new inquiry the supplier will be informed. 
4. `Inquiry reminders` - Suppliers are simularly reminded of the inquiry as operators. See the schedule [here](/the-basics/inquiries.md#emails-and-communication).

#### Dashboard

On the dashboad the supplier is informed about: 

* `Pending Inquiries`
* `Acceptance Rate`
* `Decline Rate`
* All pending inquiries with status `Pending Approval`and `Pending Payment`

<figure><img src="/files/Nzktu1xm2EAQPmJ1eDmn" alt=""><figcaption></figcaption></figure>

#### Inquiries

Once an inquiry has been made and a payment is involved the supplier has 7 days to respond. They payment will held for 7 days. If the inquiry is pending for longer than 7 days it will automatically be decline and counts for the decline rate of the supplier.&#x20;

<figure><img src="/files/iNl9PR8VLoh40XvvABwh" alt=""><figcaption></figcaption></figure>

**Inquiry details**

Once a supplier opens a inquiry, either thorugh their dashboard or through the email they have received, it shows the details of the requested experience.&#x20;

On this page, the supplier is informed about the status of the inquiry. (See [inquiry status](/the-basics/inquiries.md#inquiry-statuses) for all details on available statusses).&#x20;

<figure><img src="/files/jLb93yNYVBaPjVAS1zWZ" alt=""><figcaption></figcaption></figure>

#### Profile

Depending the `Allow edit of general details`settings in the Admin, the supplier is allowed to adjust the following details.&#x20;

* `Name`
* `Email`
* `Phone`
* `Website`
* `Address`
* `Terms and Conditions`
* `Privacy Policy Url`
* `Business Registration Number`
* `Vat ID`

Within the profile a supplier is able to connect a payment provider. Once a supplier payment provider is connected this payment provider will have priority abouve the payment provider of the workspace. This is a legal requirement where the supplier is responsible for supplying the experience / upsell.&#x20;

### Branding

The supplier portal and communication is HolidayHero branded. But suppliers are informed about who invited them.&#x20;


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