> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/communication/channels/emails.md).

# Emails

***

### Email Message Templates

Like other message themplate, emails can be scheduled to be delivered at the right moment in time. Read more about how to schedule the message templates [here](/the-basics/communication/message-templates.md).

#### Email Channel

To gaurantee delivery of all emails at all times, HolidayHero allows messages to be scheduled at no cost. All emails will originate from an `noreply@holidayhero.com` or `noreply@holidayhero.app` email adress. However, guests are very unlikely to see this, as modern email clients use named senders. 

In example, in the Gmail overview, the name rather then the email is listed as the originator of the email.

<figure><img src="/files/AXr0l3yhvpXm5aZFPxca" alt=""><figcaption><p>Example of how messages will be shown</p></figcaption></figure>

The same goes for the message itself, all clients use a named originator. See the example of a gmail message below.&#x20;

![](/files/IsUxXpzzFcHbkRYrlws4)

In any case, we allow you to set, on a per brand basis, a `reply-to` email so that in any case the user replies to that email, it will be forwarded to you. Check the [Brand > General settings](/the-basics/brands.md#general) on how to set this up correctly.&#x20;

### Branding

At HolidayHero, we believe that your brand is your most powerfull asset. So we aim to deliver a consistent guest experience across all channels. As for the emails, we pre-styled all the emails in such a way that they reflect your [brand appearance](/the-basics/brands/appearance.md) settings.&#x20;

### General Email Settings

For each email you are able to adjust the general settings. Like the `From name` and the `Subject` . You can also decide to skip the email as a channel by using the `Active` toggle. The use of metafields is allowed.&#x20;

<figure><img src="/files/5CEc0orub3f5QGgIwoxt" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Save the general settings before your start working on the blocks
{% endhint %}

### Email Blocks

With our email builder, you can easily create emails that automatically will be responsive and ready to read on any device type. Find a list of all available blocks below:&#x20;

<table><thead><tr><th width="179">Type</th><th>Description</th></tr></thead><tbody><tr><td><strong>Header Image</strong></td><td>Upload your own header image to the email </td></tr><tr><td><strong>Listing Image</strong></td><td>Automatically we will grab the header image of the connected reservation listing. </td></tr><tr><td><strong>Text Block</strong></td><td>Write your own textual content</td></tr><tr><td><strong>Title</strong></td><td>Add your own custom title to an email</td></tr><tr><td><strong>Experience</strong></td><td>Highlight an experience, with the first image, title, summary and button leading to the in-app details</td></tr><tr><td><strong>Amenity</strong></td><td>Highlight an amenity with the first image, title, summary and button leading to the in-app details</td></tr><tr><td><strong>Guidebook</strong></td><td>Hightlight a guidebook, with a title, summary and button leading to the in-app details</td></tr><tr><td><strong>Upsell</strong></td><td>Highlight an upsell, wiht title, summary and button leading to the in-app details. </td></tr><tr><td><strong>Invite-code</strong></td><td>Use the existing invitecode, or create a new one if non exists. </td></tr><tr><td><strong>Button</strong></td><td>A button that links to an in-app or external page</td></tr><tr><td><strong>Data Cell</strong></td><td>Simplified table to highlight custom data. </td></tr></tbody></table>

***

### Frequently Asked Questions

<details>

<summary>Are we able to test an email before we activate it? </summary>

Yes, each channel has a test option. Simply hit the `Test` button at the right top corner.&#x20;

</details>

<details>

<summary>Are you tracking the open-rates, clicks and deliveries of emails? </summary>

At the moment, we are tracking this on a general level. However, this might trickle down to the individual touchpoints in the near future.

</details>

<details>

<summary>My guests have @guest.booking.com emails, are your emails delivered?</summary>

Yes! Even better, our messages are designed in such a way that they have plain-text versions that will be picked up by booking.com. However, you need to adjust view settings in your booking.com admin panel. Read more[ here](/the-basics/communication/booking.com-emails.md)

</details>