Channels
Guest communication is held on various channels, depending on what is available for that guest.
A channel is a carrier of the conversation. In example, email, sms, or whatsapp. Through that channel the guest wil receive messages / notifications. A guest can interact with multiple channels.
By default, each workspace has access to the following channels:
Email
Our email channel, allows you to send detailed messages to their given email. There are three possibilities of originator emails. Each has a different setting:
If the channel doesn't accept replies -
[email protected]is used as originator email.If the channel does accept replies -
[email protected]is used as originator email.If the brand has an override on the reply-to field, see Brands, the
[email protected]is used with a designatedreply-tofield. When the guest replies, the email will go straight to your Email server.
In order the guarantee delliver of our emails, we use our own proprietary service to deliver emails. Therefore we have chosen to use our own email addresses. The guest impact is very limited.
Originator Name and Email
Allthough we will use our own emails, there is very little impact on your brand, guests will hardly see that the email has originated from HolidayHero. With our strong branding appearance tools you will be able to tailor any email to your brand. The originator name will always be branded by you.
Allows Replies
optional
Message Templates Editor
Easy block building email
Reply editor
Images, Documents and richt text
SMS
Although at HolidayHero we believe that SMS is outdated and no longer part of great guest experience, we still offer this as a channel. However, the channel has some limitations.
Scheduling and sending SMS messages comes with limitations:
We don't accept replies for any SMS messages (we use named originators where possible).
Some countries don't allow us to send text messages to their phone numbers
Various phone settings on both Android and iOS can block messages.
Allows Replies
Not applicable
Message Templates Editor
Simple plain text
Reply editor
Not applicable
Whatsapp
Whatsapp is a powerfull tool to communicate with guests. It has rich messages possibilities and allows you to send images, documents and links.
Allows Replies
Optional
Message Templates Editor
Enriched text editor
Reply editor
Enriched text editor (images, documents and plain text).
Intergrations
Within HolidayHero we embrace all kinds of integrations, our powerfull GraphQL API layers allows you as a partner to integrate directly with our Guest Messaging tools. Whether you want to send certain messages and/or create new message channels, we are here to help you.
Both SMS and Whatsapp messages carrier costs, these are added to your monthly bill based on your subscription. Find an overview of your subscription details by viewing your workspace.
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