Check-ins

A checkin is enhanced user data provided by one or mutliple users. This data can be used for local authorities to report guest information.

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What are check-ins? A check-in is a set of guest data that has been provided by either a user or an operator. Based on the settings of the brand we collect the data needed per guest. This data can be further used for governmental reporting or exporting to PMS platforms.

Check-in slots

Each reservation has a number of check-in slots equal to the expected number of guests on that reservation (the group setup of adults, children and babies). Every slot has its own status:

Slot status	Meaning
Empty	No check-in has been registered yet for this slot.
Registered	A check-in has been completed (by a guest in the app or manually by an operator).
NO_SHOW	The guest did not arrive. The slot is greyed out and excluded from the registered count.

At the top of the tab a progress indicator shows how many slots are registered out of the total, and how many have been marked as no-show.

Which data is requested

Depending on your location and jurisdiction, you may be required to collect specific check-in information. The Brand Check-In settings determine which fields are requested per guest. The full list of available fields can be found here.

Each registered slot in the check-in tab shows exactly the data points your brand collects, including the guest's signature (if signing is enabled) and any document images.

Available Integrations

Ses Hospedajes - Sync guest details directly to the Spanish Authorities.

MEWS - Sync guest details directly back into MEWS

Need specific integration? Reach to our support team, we can (mostly) integrate with any software.

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Frequently Asked Questions

Can I manually create a check-in for a reservation?

Yes. From an empty slot on the check-ins tab:

1. Go to Reservations.

2. Open the reservation.

3. Go to the Check-Ins tab.

4. Click Create CheckIn on an empty slot (or Create Check-In at the top of the tab).

5. A modal opens with all applicable input fields.

6. Fill the data and save.

Check-ins can also be created directly from the Invites or Users tab using the Create CheckIn action next to an invite or user — the guest's known details are pre-filled.

Can I scan a passport to fill in a check-in?

Yes. On both the Create Check-In modal and the check-in edit screen you'll find a Scan passport button (shown when at least one passport-related field is enabled for your brand).

1. Click Scan passport.

2. Allow camera access. A short countdown gives you a moment to position the document, then scanning starts automatically — a green Scanning indicator shows it's looking for the passport.

3. Hold the passport so the two lines of code at the bottom (the Machine Readable Zone) sit inside the guide box. As soon as it's read successfully the matching fields are filled in for you.

4. No camera, or scanning won't catch? Use Read now to read the current frame, or Upload a passport photo to read from a picture instead (this also works well from a phone).

Only the fields encoded in the Machine Readable Zone are prefilled — typically name, document number, nationality, date of birth, document expiry and sex. Other fields (email, phone, address) aren't part of the passport code and are still entered manually. Always double-check the prefilled values, especially names, which the code cannot self-verify.

Your privacy is protected: this feature never stores an image of the passport. The scan is processed entirely on your own device, in your browser. The passport image is used only momentarily to read the code and is never uploaded to our servers or saved anywhere. Only the extracted text fields are placed into the form. (This is separate from the optional document image upload field, which — if your brand enables it — does deliberately store an image you attach.)

How do I mark a guest as no-show?

If a guest didn't show up, you can mark their slot as a no-show so it stops blocking the check-in progress.

1. Open the reservation.

2. Go to the Check-Ins tab.

3. On an empty slot click Mark as no-show.

The slot is greyed out and counted as a no-show on the progress indicator. The reservation will not be considered fully checked-in for those slots.

How do I undo a no-show?

1. Open the reservation.

2. Go to the Check-Ins tab.

3. On the no-show slot click Undo no-show.

The slot becomes empty again and can receive a check-in.

Can I download a check-in as a PDF?

Yes. Two PDFs are available:

• Single check-in PDF — open a registered slot's actions and choose the download option to get a PDF of just that slot.

• Full reservation PDF — at the top of the check-ins tab click Print PDF, or use CheckIn PDF from the reservation action menu (⋮). This renders every registered slot for the reservation in a single document, ready to print or hand to authorities.

Can I edit or delete a check-in?

Yes. Click View on a registered slot to open its detail view. From there you can update the fields or delete the check-in. Deleting a check-in returns the slot to the empty state.

Does the check-in capture a signature?

If signatures are enabled in your brand check-in settings, the guest signs when they complete the check-in in the app. The signature is visible on the slot and is included on both the single and full reservation PDFs.