# Messages (Templates)

## **What are Reservation Messages?**

On this page you will find an overview of the messages send and scheduled. 

<figure><img src="https://3950018645-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbWWiwAsWOs8WeAQ2KJS3%2Fuploads%2FouXyNFoxikh1TJCd2ZwM%2Fmessage_templates_overview.png?alt=media&#x26;token=c218f7fe-4aba-495c-bc2f-ce3e27b1b575" alt=""><figcaption></figcaption></figure>

In the above mention example you see:&#x20;

* Two Invitations that have been been processed:&#x20;
  * One **email** invitation that has been snet at the 22 July 2025 at 10:28
  * One **SMS** invitation that has been partually send.&#x20;
    * Partially send could happen if not all "audiencemembers" (Users / Invites / Bookers) have the required information.&#x20;
* Two additional messages
  * "Start planning your trip - has been send over whatsapp at 01-12-2024 at 11:07.&#x20;
  * "Rate your stay" - has been scheduled to be send at Monday the 11th of August around 16:30,&#x20;

### Actions

Based on the status of the reservation message, a set of actions can be taken. Click the three dots on the right to view the items.&#x20;

* **Resend** - a message can be resend if it has been send already. All audience members will receive the message again.&#x20;
* **Skip** - a message can be set to skipped.&#x20;
  * *In example, a guest left early, you want to skip the checkout instructions.*&#x20;

***

### Frequently Asked Questions:&#x20;

<details>

<summary>We want have create a new message template, is this automatically added? </summary>

New message templates are only scheduled for future and current reservations. Obviously they will not be scheduled in the past.&#x20;

</details>

<details>

<summary>Can I skip message in reservations? </summary>

Yes, at the reservation level you are able to skip messages. Click the 3 dots and select skip. This is only visible if the message hasn't been processed already.&#x20;

</details>

<details>

<summary>Can we resend messages in reservations? </summary>

Yes, if a guest has deleted a message by accident your are able to resend the message,&#x20;

</details>