Messages (Templates)

An onverview of the message templates that are scheduled.

What are Reservation Messages?

On this page you will find an overview of the messages send and scheduled.

In the above mention example you see:

• Two Invitations that have been been processed:

  • One email invitation that has been snet at the 22 July 2025 at 10:28

  • One SMS invitation that has been partually send.

    • Partially send could happen if not all "audiencemembers" (Users / Invites / Bookers) have the required information.

• Two additional messages

  • "Start planning your trip - has been send over whatsapp at 01-12-2024 at 11:07.

  • "Rate your stay" - has been scheduled to be send at Monday the 11th of August around 16:30,

Actions

Based on the status of the reservation message, a set of actions can be taken. Click the three dots on the right to view the items.

• Resend - a message can be resend if it has been send already. All audience members will receive the message again.

• Skip - a message can be set to skipped.

  • In example, a guest left early, you want to skip the checkout instructions.

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Frequently Asked Questions:

We want have create a new message template, is this automatically added?

New message templates are only scheduled for future and current reservations. Obviously they will not be scheduled in the past.

Can I skip message in reservations?

Yes, at the reservation level you are able to skip messages. Click the 3 dots and select skip. This is only visible if the message hasn't been processed already.

Can we resend messages in reservations?

Yes, if a guest has deleted a message by accident your are able to resend the message,