> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/reservations/messages-templates.md).
# Messages (Templates)
## **What are Reservation Messages?**
On this page you will find an overview of the messages send and scheduled.
In the above mention example you see:
* Two Invitations that have been been processed:
* One **email** invitation that has been snet at the 22 July 2025 at 10:28
* One **SMS** invitation that has been partually send.
* Partially send could happen if not all "audiencemembers" (Users / Invites / Bookers) have the required information.
* Two additional messages
* "Start planning your trip - has been send over whatsapp at 01-12-2024 at 11:07.
* "Rate your stay" - has been scheduled to be send at Monday the 11th of August around 16:30,
### Actions
Based on the status of the reservation message, a set of actions can be taken. Click the three dots on the right to view the items.
* **Resend** - a message can be resend if it has been send already. All audience members will receive the message again.
* **Skip** - a message can be set to skipped.
* *In example, a guest left early, you want to skip the checkout instructions.*
***
### Frequently Asked Questions:
We want have create a new message template, is this automatically added?
New message templates are only scheduled for future and current reservations. Obviously they will not be scheduled in the past.
Can I skip message in reservations?
Yes, at the reservation level you are able to skip messages. Click the 3 dots and select skip. This is only visible if the message hasn't been processed already.
Can we resend messages in reservations?
Yes, if a guest has deleted a message by accident your are able to resend the message,