Glossary

This list highlights select HolidayHero-specific terms you might encounter throughout the user manual and core references. It focuses on terms with a unique meaning within the HolidayHero application.

Amenities

Amenities are additional features in or around the property. Within HolidayHero we focus on features that could raise questions. Such as dishwashers, washing machines, hairdryers, etc. See a full list of available amenities here.

Experiences

Experiences are places that can be visited or items that can be purchased. It ranges from restaurants to beaches, supermarkets but also upsells. Experiences are split up into categories. A full list of categories can be found here.

Guidebooks

Guidebooks are used to write simple manuals and descriptions. Examples of guidebooks:

• House-rules

• Safety and property guidelines

• Terms and Conditions

• Privacy Policy

• Checkin Instructions

• Checkout Instructions

Integrations

HolidayHero is specialized in improving your guest experience. In order to deliver a stellar guest experience we might need additional data. Such as importing reservations or listings. Integrations is a list of external applications that can be connected through an integration. This integrations can be made by HolidayHero or external parties.

Announcements

Announcements are special cards that rise at the top of the home page. See them as important things you want to highlight. Such as a link to the instructions or an special upsell you want to highlight.

Reservations

A reservation is booking of listing. It has a check in time and an checkout time. Reservations can be linked together through a parent-child relation.

Listings

Inquiries

Touchpoints

Brands

Metafields

Workspace

Account

Operator

An operator is a logged in user within their workspace. They can have a set of permissions to complete certain tasks.

App Users

An App User is a guest that has used the app. He has logged into the application, it is not explicit that they have a reservation tied to their account. They can have as many reservations as they want.

Web App

Our browser based guest portal

Native App

Our HolidayHero app as listed in the Apple App Store and Google Play Store.

Suppliers

Invites

An invite is a access code, that gives you access to a reservation. It is tight to a reservation and contains a URL and 12 characters code. These codes can be used multiple times, allowing guests to share this with other guests in the group.