# Glossary

<details>

<summary>Amenities</summary>

Amenities are additional features in or around the property. Within HolidayHero we focus on features that could raise questions. Such as dishwashers, washing machines, hairdryers, etc. See a full list of available amenities here.&#x20;

</details>

<details>

<summary>Experiences</summary>

Experiences are places that can be visited or items that can be purchased. It ranges from restaurants to beaches, supermarkets but also upsells. Experiences are split up into categories. A full list of categories can be found here.&#x20;

</details>

<details>

<summary>Guidebooks</summary>

Guidebooks are used to write simple manuals and descriptions. Examples of guidebooks:&#x20;

* House-rules
* Safety and property guidelines
* Terms and Conditions
* Privacy Policy
* Checkin Instructions
* Checkout Instructions

</details>

<details>

<summary>Integrations</summary>

HolidayHero is specialized in improving your guest experience. In order to deliver a stellar guest experience we might need additional data. Such as importing reservations or listings. Integrations is a list of external applications that can be connected through an *integration.* This integrations can be made by HolidayHero or external parties.&#x20;

</details>

<details>

<summary>Announcements</summary>

Announcements are special cards that rise at the top of the home page. See them as important things you want to highlight. Such as a link to the instructions or an special upsell you want to highlight.

</details>

<details>

<summary>Reservations</summary>

A reservation is booking of listing. It has a check in time and an checkout time. Reservations can be linked together through a parent-child relation.

</details>

<details>

<summary>Listings</summary>

</details>

<details>

<summary>Inquiries</summary>

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<details>

<summary>Touchpoints</summary>

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<details>

<summary>Brands</summary>

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<details>

<summary>Metafields</summary>

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<details>

<summary>Workspace</summary>

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<details>

<summary>Account</summary>

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<details>

<summary>Operator</summary>

An operator is a logged in user within their workspace. They can have a set of permissions to complete certain tasks.&#x20;

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<details>

<summary>App Users</summary>

An App User is a guest that has used the app. He has logged into the application, it is not explicit that they have a reservation tied to their account. They can have as many reservations as they want.&#x20;

</details>

<details>

<summary>Web App</summary>

Our browser based guest portal

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<details>

<summary>Native App</summary>

Our HolidayHero app as listed in the Apple App Store and Google Play Store.&#x20;

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<details>

<summary>Suppliers</summary>

</details>

<details>

<summary>Invites</summary>

An invite is a access code, that gives you access to a reservation. It is tight to a reservation and contains a URL and 12 characters code. These codes can be used multiple times, allowing guests to share this with other guests in the group.&#x20;

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