Reservation Stages
Each guest walks his path of the guest journey. Add different moments in time, guests need different information or you want them to perform certain actions. That's where Reservation stages come in.
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Each guest walks his path of the guest journey. Add different moments in time, guests need different information or you want them to perform certain actions. That's where Reservation stages come in.
Last updated
Reservation stages are moments in time, when a certain stage in the guest journey gets activated. See it as a trigger to change the behaviour of the app.
Before we explain what how it works, we would like you to understand a few concepts:
Guest Journey - The complete experience a guest goes through, starting immediately after booking confirmation. For hotels and short-term rentals (STRs), the guest journey encompasses pre-arrival communication, check-in, the stay itself, and post-stay follow-ups. It focuses on creating a seamless and personalized experience, from sharing access details and local tips to offering upsells like room upgrades or curated activities.
Reservation Stages - A moment in time the guest journey should be altered.
Sections - a block of content / information show to the guests on the home page of the app.
A section is a block on the homepage that contains a set of data. Below is the list of sections that are supported by default.
A section should have items before it becomes visible. Empty sections are hidden.
Announcements - At the homepage we show up to 10 announcements. Announcements can be dismissable. And the sort order can be adjusted at the listing level.
Smart Devices - When the selected property has smart devices. The smart devices will be shown on the homepage. Guests can interact directly with smart devices from the home screen.
Upsells - At the homepage we show up to 10 upsells. The sort order can be adjusted within the listing. Upsells are a special category within the experiences. Clicking an item will guide you to the experience details page.
Recommendations - At the homepage we show up to 10 experiences. The sort order can be adjusted within the listing. Clicking an item will redirect you to the experience details page. A summary of the availabel categories are shown. Once a category is clicked only the experiences of that category are shown.
Amenities - At the homepage we show up to 10 amenities. The sort order can be adjusted at the listing level, allowing you to prioritize certain amenities above others. Once clicked, the details of the amenity are shown.
Guidebooks - At the homepage we show up to 10 guidebooks. The sort order can be adjusted at the listing level. Once clicked, the guidebook itself will be shown.
Documents - At the home page all Reservation and Listing documents are shown. First the reservation documents and beneath the listing documetns.
Each reservation stage is determined by it's timing, in other words the trigger to change. The timing can be adjusted based on a trigger. Ultimately you can adjust the timing based on:
The reservation created stage, is the default stage. The timing on this stage cannot be adjusted.
x days
x hours
Timepoint (before / after)
Check In or Check Out
In each stage of the reservation you are able to adjust the visibilty and the sorting of the sections. Simply drag and drop the sections to determine their position and use the toggles to show and hide the sections.
