> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/communication/channels/sms.md).

# SMS

### SMS Message Templates

In order to reach your guests, you are able to use SMS as a message templates. When an invite or user has a phone tight to them, we will try to deliver the message to the guest. 

All messages from HolidayHero have fixed orignators, in general the originator will be `HolidayHero` except for these countries: 

* Australia
* UK
* France

Message to customers in the following countries will not be deliverd: 

* United Arabic Emirates

### SMS Channel

Sending an SMS is realtively simple, just provide the content and HolidayHero does the heavy lifting. 

<figure><img src="/files/uNskHHailYMFwzOHopLN" alt=""><figcaption><p>SMS Content on a message template</p></figcaption></figure>

### **Billing**

SMS is part of your billing, they will be billed on a monthly usage basis. You will be able to see the pricing of the SMS within the [workspace > subscription](/the-basics/workspace/subscription.md) section.&#x20;

{% hint style="info" %}
SMS'es are limited to 160 characters each, if messages become longer, we will charge per 160 characters.&#x20;
{% endhint %}

### Metafields

The use of metafields (both listing and reservation metafields) is allowed on the body of the message. Use the `Insert Field Code` button to use an metafields' field code.&#x20;

***

### Frequently Asked Questions

<details>

<summary>Can I test an SMS before it is used in a message template? </summary>

Yes you can! Simple click the `Test` button at the right top of the page. Provide your phone number with country code, and we wills end you the message. \
\
Test messages, will contain dummy data for metafields

</details>

<details>

<summary>My SMS has not been delivered</summary>

This can happen because of various reasons:&#x20;

* A phone opted-out of text messages&#x20;
* A phone has registered to not receive text messages from named - senders
* A country or provider doesn't allow to receive or send text messages.&#x20;

</details>