> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/app-users.md).

# App Users

### What is an App User?

A user of the app is a guest who has either used the web application or installed the native application. In other words, they have created an account within your guest portal by providing their `first name`, `last name`, and `email address`.

### How can users create an account?

An App User can create an account in various ways: 

* They have received an invite through a [touchpoint](/getting-started/glossary.md#touchpoints) (SMS/ Email / Etc)
* They have visited your branded guest portal. 

### User Stages

Within HolidayHero we use various terms to determine a guest. 

* `Invites` are invitations that we have sent out to guests. They are not explicitly personal. An [invite](/getting-started/glossary.md#invites) can be shared across the group and is tied to a [reservation](/getting-started/glossary.md#reservations). Invites can also be shared between guests within a reservation, allowing multiple guests to join the reservation. 
* `Users` are guests who have been connected to a reservation. In other words, they have access to the guest portal. 
* `Check-ins` - if a [brand](/getting-started/glossary.md#brands) has activated the check-in feature, the requested information is collected, and the user will receive the status, checked in

### Budget and Interests

At check-in, guests can be asked about their interests and budget. The [Brand check-in settings](/the-basics/brands/check-in.md) manage this. Once activated, the users will be asked to provide their interests at check-in. For this, we use emojis. See the list below: 

<table><thead><tr><th width="113">Emoji</th><th>Interest</th></tr></thead><tbody><tr><td>🏄</td><td>Adventure</td></tr><tr><td>🏛️</td><td>Culture</td></tr><tr><td>🍔</td><td>Food</td></tr><tr><td>👶🏻</td><td>Kids</td></tr><tr><td>🌳</td><td>Nature</td></tr><tr><td>🪩</td><td>Nightlife</td></tr><tr><td>🏖</td><td>Relaxation</td></tr></tbody></table>

{% hint style="info" %}
For now, these are set in stone and they can't be changed. We are exploring a change on this field.&#x20;
{% endhint %}

Budget: a user's budget is a last indicated moment. The budget will be updated and overwritten if a guest returns for another visit. &#x20;

At the user, it is visible what they have provided:&#x20;

<figure><img src="/files/VUCWWp6iBTavm2vTfzVk" alt=""><figcaption></figcaption></figure>

***

### Frequently Asked Questions

<details>

<summary>How to remove a user?</summary>

Either to comply with GDPR requests, `the right to be forgotten` or simply to remove users, you delete them by following the following steps:

1. In the sidebar, click on App Users [⤴](https://admin.holidayhero.com/users)
2. Find the user you want to delete and open it.

![](/files/VCxDBc9ZYM8jA4TRGWR1)

3. Click on the <mark style="color:red;">red</mark> delete button&#x20;
4. Confirm your deletion.&#x20;

</details>

<details>

<summary>Are users automatically invited to reservations? </summary>

Within the touchpoints, there is a special touchpoint to invite users. This touchpoint cannot be deleted. However, it can be deactivated. In order to send out invites, make sure that the touchpoint is activated. \
\
Once activated, automatically all reservations will have the invitation touchpoint scheduled. This can been seen at the [reservation - touchpoints](broken://pages/a8MQ3dpELPbA8ttpHAK0).&#x20;

</details>

<details>

<summary>How to disable the Interests and Budget question?</summary>

We understand that not host would want to ask these questions. However, they help in personalizing the experience for the guest. If you want to disable the questions, follow these steps:&#x20;

1. Go to [Brands](/the-basics/brands.md)&#x20;
2. Click on the corresponding brand
3. Click on the [Brand Checkin Tab](/the-basics/brands/check-in.md)
4. Scroll down to the Fields section, all the way at the bottom.&#x20;
5. Disable "*Ask for interests*" and "*Ask for budget*"

![](/files/UDBfTCMP7c8zrqB27NO9)

6. Don't forget to save the settings.&#x20;

</details>