App Users

Guests that stayed in your property and have used the guest portal / application.

What is an App User?

A user of the app is a guest who has either used the web application or installed the native application. In other words, they have created an account within your guest portal by providing their first name, last name, and email address.

How can users create an account?

An App User can create an account in various ways:

• They have received an invite through a touchpoint (SMS/ Email / Etc)

• They have visited your branded guest portal.

User Stages

Within HolidayHero we use various terms to determine a guest.

• Invites are invitations that we have sent out to guests. They are not explicitly personal. An invite can be shared across the group and is tied to a reservation. Invites can also be shared between guests within a reservation, allowing multiple guests to join the reservation.

• Users are guests who have been connected to a reservation. In other words, they have access to the guest portal.

• Check-ins - if a brand has activated the check-in feature, the requested information is collected, and the user will receive the status, checked in

Budget and Interests

At check-in, guests can be asked about their interests and budget. The Brand check-in settings manage this. Once activated, the users will be asked to provide their interests at check-in. For this, we use emojis. See the list below:

Emoji	Interest
🏄	Adventure
🏛️	Culture
🍔	Food
👶🏻	Kids
🌳	Nature
🪩	Nightlife
🏖	Relaxation

For now, these are set in stone and they can't be changed. We are exploring a change on this field.

Budget: a user's budget is a last indicated moment. The budget will be updated and overwritten if a guest returns for another visit.

At the user, it is visible what they have provided:

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Frequently Asked Questions

How to remove a user?

Either to comply with GDPR requests, the right to be forgotten or simply to remove users, you delete them by following the following steps:

1. In the sidebar, click on App Users ⤴

2. Find the user you want to delete and open it.

1. Click on the red delete button

2. Confirm your deletion.

Are users automatically invited to reservations?

Within the touchpoints, there is a special touchpoint to invite users. This touchpoint cannot be deleted. However, it can be deactivated. In order to send out invites, make sure that the touchpoint is activated. Once activated, automatically all reservations will have the invitation touchpoint scheduled. This can been seen at the reservation - touchpoints.

How to disable the Interests and Budget question?

We understand that not host would want to ask these questions. However, they help in personalizing the experience for the guest. If you want to disable the questions, follow these steps:

1. Go to Brands

2. Click on the corresponding brand

3. Click on the Brand Checkin Tab

4. Scroll down to the Fields section, all the way at the bottom.

5. Disable "Ask for interests" and "Ask for budget"

1. Don't forget to save the settings.