Guest Registration
HolidayHero’s most powerful check-in features are designed to help you stay compliant with local laws while offering your guests a smooth and secure experience.
Why Guest Registration Matters
In many countries, short-term rental hosts and hotels are legally required to register guest details with government authorities. This is especially true in Spain, where hosts must report both reservation and guest data to law enforcement — most commonly the Guardia Civil, via the SES.Hospedajes platform.
Failing to comply can lead to fines or even suspension of your rental license.
Automate Compliance with HolidayHero
HolidayHero takes the complexity out of manual data entry and government submissions. With our Guest Registrationmodule, you can collect all required guest information during online check-in — including identity documents, travel dates, and contact details — and submit it directly to supported government platforms.
Our current government integration supports SES.Hospedajes, the system used by the Spanish Ministry of the Interior. Once connected, HolidayHero automatically:
Registers the reservation (contractual data)
Registers the guest(s) upon check-in
Manages batch submissions (lotes) and status tracking
Alerts you to submission errors or incomplete data
You can configure this integration per property, allowing full flexibility if only part of your portfolio is located in Spain.
Coming Soon
We’re actively working to expand government integrations to cover other countries, regions, and legal systems, including Dubai and Italy. If your area requires guest reporting and you don’t see an integration yet, let us know — we’d love to hear from you.
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