Documents

Uploading a document to an experience lets guests access manuals, instructions, or details directly in the app, enhancing their experience by providing essential information at their fingertips.

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What is a document?

Documents can be used to extend information that is available on a resource, such as a Listing, Reservation, Amenity, Guidebook, or Experience. For example, if you have a manual that should be shown as an Amenity, please upload it as a document. Do you have an additional set of house rules that was only available in picture/pdf format? Upload this to a listing.

Experience Document Use Cases

• Menu's - when private chef's, cooking classes etc are offered as an upsell. A menu can be uploaded to which guests can refere and decide.

• Brochures & Flyers - existing experience might have provided you with an brochure or flyer. These can be added, and prevent typing them over.

• Terms & Conditions – Share cancellation policies, refund terms, and liability waivers for specific experiences.

• Event Schedules – Provide a PDF program for on-site events, workshops, or seasonal activities.

• User Guides & Manuals – Instructions for using rental equipment, such as jet skis, e-bikes, or spa facilities.

Document Limitations

View a list of all limitations below:

Type	Amount
Amount of documents per resource	50
File size per document	5 mb
Supported File Types	PNG, JPG, JPEG, WEBP, GIF, PDF

Security

Documents are always securely stored within our CDN. We generate unique download URLs for each document. Each URL has a validity of 2 hours, after which it will expire. A refresh will generate a new URL that allows you to download the document.

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Frequently Asked Questions

Can I download uploaded documents through the backoffice?

Yes you can!

1. Go to the resource you have the document uploaded to.

2. Go to the Documents tab

3. Click on download

Voila! Your document is downloaded.

Can I recover an deleted document?

Nope, a deleted document has been shredded, thrown away and we removed all traces of it. Sorry.