Dashboard
A concise page that summarizes all your essential information, providing a clear overview of the most important details.
How is the dashboard set up?
At HolidayHero, we see the dashboard as a single place to see your most important, actionable information. Moreover, we want to use the dashboard to keep you informed about changes in the STR/Hotel industry and the platform.
When you are in your trial, you will see a banner at the top of the dashboard to upgrade your subscription or to contact your guest experience manager to discuss your fit. If we detect unpaid invoices on your account, a banner will also appear prompting you to settle them before you get locked out.
Performance overview
At the top of the dashboard you'll find four key metrics, each comparing the last 30 days to the previous 30 days:
Pageviews - how often your guest app was viewed.
New Users - guests added in the period, with your all-time total.
New Inquiries - inquiries received in the period, with your all-time total.
Revenue - revenue generated in the period.
Each metric shows a percentage badge indicating whether it went up or down compared to the previous period.
Today at a glance
Underneath the performance overview, you'll find a row of three cards showing what needs attention today. Each card is clickable and takes you straight to the filtered list it counts.
Checking In Today - reservations whose check-in date is today (excluding cancellations). Opens the new Checking In tab on the reservations overview, sorted by check-in time.
Checking Out Today - reservations whose check-out date is today (excluding cancellations). Opens the new Checking Out tab on the reservations overview, sorted by check-out time.
Pending Tasks - tasks currently in the
OPENstatus. Opens the tasks overview filtered to open tasks.
These counts respect your timezone-aligned business day. Cancelled reservations are excluded by default - the same behaviour as the Inhouse, Upcoming, and Past reservation tabs.
Actionable items on the dashboard
The dashboard also surfaces items that require your attention:
Pending Messages - guest conversations awaiting a reply, linking through to your inbox.
Pending Inquiries - inquiries awaiting approval, linking through to your inquiries overview.
Recent guest activity - a live feed of what your guests are doing in the app.
Latest blog posts - the three most recent posts from our blog, with valuable information about the STR/Hotel industry and product updates.
Pending inquiries remain pending for a maximum of 6 days. After that, they will be automatically closed.
Frequently Asked Questions
Can I adjust the dashboard?
What a cool idea! Unfortunately, this is not currently possible. We alter the dashboard based on our experience to best suit you.
I see a different dashboard then displayed in the image above?
This could happen for two reasons:
You are still in your trial period, and we will display the onboarding dashboard. We are guiding you through all the steps to create the best experience. See the onboarding articles.
Your subscription has expired, and we haven't been able to collect your payment. When this happens, we redirect you directly to the payment page.
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