Products

Experience can be turned into purchasable items with products. Products are items or services that can be purchased directly from within the app.

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What is an Experience Product?

An experience product is a purchasable item or service attached to an experience. Products allow guests to directly buy offerings through the guest application, such as a spa treatment, a tour ticket, or an extra amenity. Each experience can have multiple products.

Creating a Product

1. Navigate to the experience you want to add a product to

2. Go to the Products tab

3. Click Add Product

4. Fill in the product name

5. Set the pricing strategy and unit price

6. Click Create

Once created, you can edit the product to add content, an image, and additional fields.

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Product Settings

General Information

Field	Description
Name	The name of the product, visible to guests.
Content	A rich text description (WYSIWYG editor) of the product. Use formatting like bold, italic, lists, and links to describe what the guest is purchasing.
Image	A product image that helps guests identify what they are purchasing.

Financial

Field	Description
Pricing Strategy	How the product should be priced (e.g., per unit, per person).
Unit Price	The price the guest will pay, including VAT.
Unit VAT Rate	The VAT rate applied to the product, selected by country.
Default Commission Percentage	Your commission percentage (only visible when the experience has a supplier). Excludes the HolidayHero platform fee.

The Financial Summary section shows a breakdown of:

• Your revenue - the operator's commission

• Platform commission - the HolidayHero platform fee

• Supplier Received - the amount the supplier receives (only shown when a supplier is linked)

All commission calculations are excluding VAT. Based on your region, VAT might be applied.

Additional Fields

Additional fields allow you to collect extra information from the guest when they purchase a product. For example, you might ask for a preferred time slot, dietary restrictions, or participant names.

Field Type	Description
Text	A single-line text input.
Textarea	A multi-line text input.
Email	An email address field.
Phone	A phone number field.
Number	A numeric input.
Select	A dropdown with predefined options (comma-separated).
Checkbox	A checkbox (yes/no).
Date	A date picker.

Each additional field can have a Default Value / Placeholder to guide the guest.

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Product Ordering

Products can be reordered by dragging them in the product list. The order determines how they appear to guests in the guest application.

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Translations

Product names and content can be translated into other languages. Access translations through the Translations button on the experience page. The content field supports rich text formatting in all translated languages.

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Frequently Asked Questions

How do I add an image to a product?

1. Open the product from the Products tab

2. In the General Information section, click the image upload area

3. Upload your image

4. Click Save

How do additional fields work for guests?

When a guest purchases a product with additional fields, they will see a form with the configured fields. The guest must fill in the required information before completing the purchase. This data is then available in the inquiry/order for the operator or supplier to review.

How is the commission calculated?

The commission is calculated as follows:

1. The Unit Price is what the guest pays (including VAT)

2. VAT is subtracted to get the net amount

3. Your Commission Percentage is applied to the net amount

4. The Platform Commission (HolidayHero fee) is deducted

5. The remaining amount goes to the supplier

Can I change the price of a product after it has been purchased?

Yes, you can update the unit price at any time. Price changes only apply to future purchases; existing orders retain the price at the time of purchase.

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Relations

• Belongs to Experiens

• Has Additional Fields

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