Public Guest App
HolidayHero offers public guest applications. These allow you to quickly share information with your guests without having to import the reservations.
What is the Public Guest App
The public guest app refers to the public version of your guest app. It sounds the same, but it is slightly different. At HolidayHero, the reservation is the central piece of the guest experience. On some occasions and through some OTAs, it is impossible to get all the details for an invite. That's where the public guest app comes in.
The public guest app is a special reservation stage in the guest journey. Managing this stage is done through the Reservation Stages tab within the brand.
How to effectively use the public guest app?
The HolidayHero Public Guest app is designed for all kind of hosts / concierges. Below are some use cases on how to use the public guest app.
In House QR Codes:
Create or print out stickers, that have QR codes. Put them on the side of each bed, ensuring guests have access to access the guest app. This will result in:
More inhouse upsells
Less pressure on concierge services
More self-service of guests
Eliminate the need for printing new leaflets
Automated OTA messages:
In case your properties are not connected to a PMS. You can setup automated messages in your OTA to automatically share the guest app.
Each OTA has its way of creating, scheduling, and automating messages. See our guides here:
Frequently Asked Questions
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