Brands

As an operator, hotel or B&B, you have been working hard to build a brand. We value your brand and respect your colors and logos. Our goal is to help you deliver your brand to your guests.

---

What is a brand?

A brand is a set of settings on how your brand is incorporated in the guest experience. Such as, the appearance of yoour Guest App, how your check-in is setup and at what time you want to display which content.

HolidayHero is a brand between us and you as an operator. You as a business (Hotel, B&B, etc) can reflect your own brand to the guests. If properly set up, guests wil not interact with the HolidayHero brand itself.

General

In the general tab, we manage the basic settings.

Brand - General Settings

#	Description
1	The brand name is displayed on various pages, such as the login page and emails. Furthermore, this is a field that is available in the meta fields.
2	The website appears on multiple pages, including the login and email footers. Additionally, this field is accessible in the meta fields.
3	The reply-to email field is used in emails sent to the guest. OTP codes, or touchpoints, they all have the reply-to field

Email Communication

At HolidayHero you have the option to send emails to your guests. All emails are origination from either:

• [email protected] or

• [email protected]

However, you the orignator name is connected to either your brand, or the touchpoint setting. Once a user clicks on reply, we will use the reply-to field as provided in the Brand settings.

Legal

Each company has a set of Terms/Conditions and their privacy policy.

Brand - Legal Settings

#	Description
1	The terms and conditions URL of your terms and conditions. These links are used in check-in flows and email communications.
2	The privacy policy URL of your privacy policy. These links are used in check-in flows and email communications.

Domain

We undestand the value of your own domain and your own branding. There we five you the option to run HolidayHero guest experiences on your own domain.

Brand - Domain Settings

#
1	Subdomain that is your subdomain within the HolidayHero application. By default, guests will be informed of this.
2	CNAME to run on your own domain

Don't fill the CNAME before you have contacted our support team.

When adding the CNAME in your DNS settings, point it to web.holidayhero.com.

Once your custom domain is set, all guest app links will automatically update to use the new domain. However, your previous subdomain will remain active, ensuring that past guests who are unaware of the change can still access their guest app without any disruption.

---

Frequently Asked Questions

How many brands can I set up?

At the moment there is no limitation on how many brands you can have. Do you manage 200 properties with each their own brand? No problem, we are here to help.

Can we use our email to send guest mail communication?

Emails are difficult and quite rapidly reach a SPAM box. Especially if they are sent automatically. Therefore, we have chosen to use the [email protected] and [email protected]

Can we run the guest app on our own subdomain?

Yes ofcourse! At HolidayHero you can do this at no extra costs. We understand the value of consistent branding across all channels. Therefore, we offer this as free service. You can CNAME any domain to our servers.

Our support team is here to help out. Reach out to [email protected] to get you started with your own domain.