# Amenities

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### What are amenities?

Amenities are services, facilities and features provided by an host and available within the property. They ensure comfort, convenience and increase the guest experience. They encompass both practical necessities and additional enhancements designed to improve the overall guest experiences. 

In HolidayHero, we work with predefined amenities. These amenities correspond to icons, that are used for guest based communincation. In such a way, guest easily recognise what amentiies are available at the property. See the full list of amenites here. 

### Amenity Types

<table><thead><tr><th width="254">Type</th><th>Use cases</th></tr></thead><tbody><tr><td><code>AC</code></td><td>Describe the use of the AC, where to find the remote etc. </td></tr><tr><td><code>Alarm</code></td><td>Describe the use of the alarm, where the sensors are located etc.</td></tr><tr><td><code>Baby Bath</code></td><td>Describe where the baby bath is located and how to use it. </td></tr><tr><td><code>Bathrobes</code></td><td>Describe the bathrobe policy, are they free of use, can they be purchased</td></tr><tr><td><code>BBQ</code></td><td>Describe the BBQ, where it can be found, how to use it, and whether it is a gas, coal, or wood version.</td></tr><tr><td><code>Bed Linen</code></td><td>Describe if the property comes with bed linen and if they can be washed or replaced. What are the costs of additional sets? </td></tr><tr><td><code>Bikes</code></td><td>Explain where the bikes are located and if there are bike paths close by. </td></tr><tr><td><code>Blender</code></td><td>Explain what type of blender is available, if you can put the blender in the dishwasher etc. </td></tr><tr><td><code>Board Games</code></td><td>Explain where the boardgames are located and which games are available. </td></tr><tr><td><code>Carbon Dioxide Alarm</code></td><td>Describe where the Carbon dioxide alarms are located and how they can be silenced.</td></tr><tr><td><code>CCTV</code></td><td>Describe your CCTV policy. Ensure that it is clear to guests where the camera's are positioned, how they record and what times. </td></tr><tr><td><code>Ceiling Fan</code></td><td>Describe the use of the ceiling fan. </td></tr><tr><td><code>Children Chair</code></td><td>Describe where the user can find a children chair and what model it is. </td></tr><tr><td><code>Children Crib</code></td><td>Describe where the guests can find the Children crib and how it can be used. </td></tr><tr><td><code>Coffee Maker</code></td><td>Describe what kind of coffee maker is available and if it requires special coffee pads. </td></tr><tr><td><code>Disabled Access</code></td><td>Describe the policy for disabled access. Where and how can they enter the property? Should they let you know something in advance? </td></tr><tr><td><code>Dishwasher</code></td><td>Explain where the dishwasher is and how it can be used. </td></tr><tr><td><code>Dryer</code></td><td>Explain where the dryer is located and how it can be used. </td></tr><tr><td><code>Ethernet Connection</code></td><td>Describe where an Ethernet plug is located and how they can connect with it. </td></tr><tr><td><code>EV Plug</code></td><td>Describe your EV plug policy. What is the price for charging the car, and how fast can it charge? </td></tr><tr><td><code>Fireplace</code></td><td>Describe where the fireplace is located and how it should be used. </td></tr><tr><td><code>Firewood</code></td><td>Describe where the guests can find or buy firewood. </td></tr><tr><td><code>Fire Alarm</code></td><td>Describe how and where the fire alarm is located. Can it be triggered by cigarette smoke, etc.</td></tr><tr><td><code>Fire Extinguisher</code></td><td>Describe where fire extinguishers can be found and how they can be used. </td></tr><tr><td><code>First Aid Kit</code></td><td>Describe the location and the contents of the First Aid kit. </td></tr><tr><td><code>Games Room</code></td><td>Describe the location of the games room and its utilities. </td></tr><tr><td><code>Game Console</code></td><td>Describe what game console is available and how it can be used. How to swap the TV to the games console. </td></tr><tr><td><code>Garage</code></td><td>Describe the use of the garage. Does it have doors? How can you open and close these. </td></tr><tr><td><code>Garden</code></td><td>Could you describe the garden and what is available? Is there a gardener who will be performing the maintenance and what is allowed in the garden and what not. </td></tr><tr><td><code>Gate</code></td><td>Explain if there is a gate and how the gate should be operated</td></tr><tr><td><code>Gym</code></td><td>Explain the location and the equipment of the gym</td></tr><tr><td><code>Hair Dryer</code></td><td>Explain if there is a hairdryer in the property or not. </td></tr><tr><td><code>Heating</code></td><td>Explain where the thermostat is located and where and how it can be used. </td></tr><tr><td><code>Home Cinema</code></td><td>Explain if there is a home cinema and how it could be used. </td></tr><tr><td><code>Hot Tub</code></td><td>Explain where the hot tub is located, and if it is free of charge. And how it should be operated </td></tr><tr><td><code>Hot Water Kettle</code></td><td>Explain the use of the water kettle</td></tr><tr><td><code>Iron</code></td><td>Explain where the iron is located and how it can be used. </td></tr><tr><td><code>Iron Board</code></td><td>Explain where the iron board is located an how it can be used. </td></tr><tr><td><code>Jacuzzi</code></td><td>Explain where the jacuzzi is located and how it can be operated. </td></tr><tr><td><code>Laundry Services</code></td><td>Explain if there are laundry services located at the property and what the costs are. </td></tr><tr><td><code>Microwave</code></td><td>Explain the use of the microwave and where it is located. </td></tr><tr><td><code>Mountain Bikes</code></td><td>Does the property come with mountain bikes and if where can they be found? </td></tr><tr><td><code>Oven</code></td><td>Does the property come with an oven? If so, how should it be operated? </td></tr><tr><td><code>Parking</code></td><td>How is parting arranged at the property? Is this free of charge, where can there be parked? </td></tr><tr><td><code>Pets</code></td><td>Describe your pet policy. Are pets allowed? Are there special rules around pets. </td></tr><tr><td><code>Pool Table</code></td><td>Where is the pool table located, it is free of charge? </td></tr><tr><td><code>Private Entrance</code></td><td>How does the private entrance work, is there an required code to get in? </td></tr><tr><td><code>Refrigerator</code></td><td>Does the property come with a refrigerator? </td></tr><tr><td><code>Sauna</code></td><td>Where is the sauna located and how can it be used? </td></tr><tr><td><code>Shampoo</code></td><td>Will there be toiletries provided? </td></tr><tr><td><code>Skis</code></td><td>Where can guests leave there skis? </td></tr><tr><td><code>Smart Switch</code></td><td>Does the property have smart switches? If so, how can they be used? </td></tr><tr><td><code>Smoke Detector</code></td><td>Is the property equipped with a smoke detector and how can it be silenced etc. </td></tr><tr><td><code>Sound System</code></td><td>What is the policy around sound systems</td></tr></tbody></table>

### Amenity structure

A amenity consists of a `type`, `name`, `nickname`, `summary` , `content`, `images`  and/ or `documents.`

<table><thead><tr><th width="168"></th><th></th></tr></thead><tbody><tr><td><code>Name</code></td><td>The amenity's name will be used as a title on the home page and in the amenity block of the touchpoints.</td></tr><tr><td><code>Nickname</code></td><td>An internal reference of the amenity is used internally to identify a specific amenity.</td></tr><tr><td><code>Summary</code></td><td>A summary is used in touchpoints to describe the amenity in a summary.</td></tr><tr><td><code>Content</code></td><td>The content of the amenity. </td></tr><tr><td><code>Images</code></td><td>Images are displayed at the bottom of the amenities. As a gallery, clickable to enlarge</td></tr><tr><td><code>Documents</code></td><td>Documents such as manuals, references, options, etc., can be added to extend the content.</td></tr></tbody></table>

### Metafields

The use of [metafields](https://support.holidayhero.com/the-basics/announcements#metafields) is allowed in the `name,` `summary`,  and the `content.`

{% hint style="info" %}
If metafields are used and the amenity is shown through the public section. For reservation-connected meta fields, it will default to its' default value.
{% endhint %}

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### Frequently Asked Questions

<details>

<summary>Can I override the default amenity icon? </summary>

Yes you can, we allow you to use either your own icons or images. Follow these steps to do so:&#x20;

1. Click Amenities in the sidebar
2. Click on the desired Amenity
3. Scroll to the display section.&#x20;
4. Toggle the `Override icon with image` to allow the override

![](https://3950018645-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbWWiwAsWOs8WeAQ2KJS3%2Fuploads%2FVNLvnSg9C3V8PzpFepUm%2Foverride%20icon.png?alt=media\&token=1070391a-ca7d-42c9-8e87-c9d098605e70)

**Hint:** Once that toggle is activated it will use the first image as an icon. You can change the sorting of the images by dragging them around.&#x20;

</details>

<details>

<summary>Can I change which amenities are displayed at the homepage? </summary>

</details>