# Documents

***

### Listing Documents

If it’s a property manual, high-resolution floor plans, special house rules, or detailed check-in instructions, we know the importance of having certain documents at your disposal as a guest. Withn reservation documents we allow the user to upload documents, to a reservation. These documents will be displayed within the guest app. See the [Reservation Stages](/the-basics/brands/reservation-stages.md) for more details on how they are displayed. 

{% hint style="info" %}
Reservation and Listing documents are combined at the home page. [Reservation documents](/the-basics/reservations/documents.md) have priority and are listed higher. 
{% endhint %}

### Supported document types

We allow all main types of documents to be uploaded. There is a 5 mb restriction on the file size. 

{% hint style="info" %}
**Keep your documents as small as possible.**  

90% of the travellers are on their cellphone and may have limited data access. 
{% endhint %}

| Document Type |                       |
| ------------- | --------------------- |
| `Excel`       | Microsoft Excel       |
| `Word`        | Microsoft Word        |
| `PDF`         | PDF                   |
| `Txt`         | Plain Text files      |
| `JPG / JPEG`  | Image type            |
| `PNG`         | Image Type            |
| `WebP`        | Compressed Image Type |

### Document Expiration

An uploaded document will remain available at all times. However, to enhance the security of your documents, don't allow the sharing of document download URL's. Each time a document is displayed we generate a unique link that is only valid for a short period of time. 

If you experience issues with document downloading, refresh the page and download it again. 

***

### Frequently Asked Questions

<details>

<summary>How can I upload a document to a listing? </summary>

Follow the following steps to upload a document to a listing:

1. In the menu click on listings
2. Click on the desired listing
3. Go to the documents tab
4. Click on the upload Documents button
5. Select the file you want to upload

![](/files/4Qsr7Y8d3ksT7pWv3Hsn)

**Tip:** *You can select multiple files at once.*&#x20;

</details>

<details>

<summary>Can I change the sort order of the documents? </summary>

Yes you can! Follow the following steps:&#x20;

1. In the menu click on listings
2. Click on the desired listing
3. Go to the documents tab
4. Drag a document by the two arrows to its new position.&#x20;
5. Wait for the confirmation that the order has been changed

</details>

<details>

<summary>Can I download an document? </summary>

Yes, in case you want to download a document, follow the following steps:&#x20;

1. In the menu click on listings
2. Click on the desired listing
3. Go to the documents tab
4. Look for the document you want to download
5. Click the download button, it will be downloaded.&#x20;

</details>

<details>

<summary>Can I delete a listing document? </summary>

Yes, ofcourse! Follow the following steps to delete a document.

1. In the menu click on listings
2. Click on the desired listing
3. Go to the documents tab
4. Find the document you want to delete.&#x20;
5. Click delete and confirm the deletion.&#x20;

</details>


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