Appearance

A strong brand is the foundation of a memorable guest experience. With your own colors, imagery, and custom domain, your brand identity is unique. HolidayHero seamlessly integrates all these elements.

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What is Appearance?

The appearance of the brand, determines the look and feel. You can set the logo's, colours and and access types.

Logo's

Within HolidayHero you have 2 types of logo's. See the table below for their description and use:

Type	Requirements
Logo	min 400px widht	Used within all email communication and as icon within the guest app
Square Logo	min 400px by 400px	Used for favicon's and bookmark icons

Background Image

HolidayHero's Guest App is designed with a mobile-first approach, ensuring an optimal experience on smartphones. This means we prioritize displaying the guest app on mobile devices first, then adapt the experience for larger screens.

On devices with larger screens, such as tablets or desktops, the background surrounding the guest app is filled using a cover effect with the selected background image. This ensures a visually seamless experience across different screen sizes.

(See the example below.)

Colors

Colors are essential to branding, and HolidayHero ensures your guest app reflects your unique identity. We’ve developed a proprietary system that intelligently adapts to your brand by simply setting a few key colors.

Throughout the documentation, you’ll find references to the Guest App, explaining where and how each color is applied.

Please note that any changes to your brand colors must be saved before they become visible in the Guest App.

For references see:

• Experiences > Guest App

• Guidebooks > Guest App

• Amenities > Guest App

• Smart Devices > Guest App

Email Branding

To make branding effortless for marketers, we ensure consistency across the entire guest experience. Once you set your colors, your branding is automatically applied to both the Guest App and all emails, keeping everything seamlessly aligned.

See the touchpoints on how branding is used within emails.

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Frequently Asked Questions

How can I customise the appearance of my Guest App to match my brand?

You can customize your logo, colors, and domain to create a seamless brand experience. This ensures that guests feel like they are interacting directly with your brand.

What colors can be customised in the Guest App, and where are they applied?

We’ve developed a unique system that makes customizing colors effortless. You can adjust the background, primary and secondary content, success and error messages, and card elements to match your brand seamlessly.

How do I update my brand colors, and when will the changes take effect?

You can update your brand colors by entering a HEX code or selecting a color from the picker. Once saved, the changes are instantly applied to both the Guest App and emails, ensuring a consistent brand experience.

Can I upload my own logo and background images for the Guest App?

Yes, absolutely! Your logo is a key part of your brand identity. You can update it in the Appearance section under Brands to ensure a consistent look across your Guest App.

What happens if my Guest App is viewed on a larger screen, such as a tablet or desktop?

Our Guest App is designed with a mobile-first approach, but it also adapts to larger screens. When viewed on wider displays, the background is automatically filled with either a solid color or your custom uploaded image, ensuring a seamless experience.

Will my branding changes affect existing guests who have already accessed the Guest App?

Yes, every time you update your branding settings, the changes are applied instantly. The Guest App will reflect the new look, and all emails will automatically update to match your brand.