Documents

We know the important of documents. Reservations can have documents attached.

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Reservation Documents

If it is an invoice, a contract, some instructions or special terms and conditions, we know the importance of having certain documents at your disposal as a guest. Withn reservation documents we allow the user to upload documents, to a reservation. These documents will be displayed within the guest app. See the Reservation Stages for more details on how they are displayed.

Supported document types

We allow all main types of documents to be uploaded. There is a 5 mb restriction on the file size.

Keep your documents as small as possible.

90% of the travellers are on their cellphone and may have limited data access.

Document Type
Excel	Microsoft Excel
Word	Microsoft Word
PDF	PDF
Txt	Plain Text files
JPG / JPEG	Image type
PNG	Image Type
WebP	Compressed Image Type

Document Expiration

An uploaded document will remain available at all times. However, to enhance the security of your documents, don't allow the sharing of document download URL's. Each time a document is displayed we generate a unique link that is only valid for a short period of time.

If you experience issues with document downloading, refresh the page and download it again.

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Frequently Asked Questions

How can I upload a document to a reservation?

Follow the following steps to upload a document to a reservation:

1. In the menu click on reservations

2. Click on the desired reservation

3. Go to the documents tab

4. Click on the upload Documents button

5. Select the file you want to upload

Tip: You can select multiple files at once.

Can I change the sort order of the documents?

Yes you can! Follow the following steps:

1. In the menu click on reservations

2. Click on the desired reservation

3. Go to the documents tab

4. Drag a document by the two arrows to its new position.

Can I download an document?

Yes, in case you want to download a document, follow the following steps:

1. In the menu click on reservations

2. Click on the desired reservation

3. Go to the documents tab

4. Look for the document you want to download

5. Click the download button, it will be downloaded.

Can I delete a reservation document?

Yes, ofcourse! Follow the following steps to delete a document.

1. In the menu click on reservations

2. Click on the desired reservation

3. Go to the documents tab

4. Find the document you want to delete.

5. Click delete and confirm the deletion.