Emails

Emails are a powerfull channel to reach your guests at the right moment in time. See how you can customized and setup the emails that work for you.

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Email Touchpoints

Like other touchpoint channels, emails can be scheduled to be delivered at the right moment in time. Read more about how to schedule the touchpoints here.

Email Channel

To gaurantee delivery of all emails at all times, HolidayHero allows messages to be scheduled at no cost. All emails will originate from an [e-mail] or [e-mail] email adress. However, guests are very unlikely to see this, as modern email clients use named senders.

In example, in the Gmail overview, the name rather then the email is listed as the originator of the email.

Example of how messages will be shown

The same goes for the message itself, all clients use a named originator. See the example of a gmail message below.

In any case, we allow you to set, on a per brand basis, a reply-to email so that in any case the user replies to that email, it will be forwarded to you. Check the Brand > General settings on how to set this up correctly.

Branding

At HolidayHero, we believe that your brand is your most powerfull asset. So we aim to deliver a consistent guest experience across all channels. As for the emails, we pre-styled all the emails in such a way that they reflect your brand appearance settings.

General Email Settings

For each email you are able to adjust the general settings. Like the From name and the Subject . You can also decide to skip the email as a channel by using the Active toggle. The use of metafields is allowed.

Save the general settings before your start working on the blocks

Email Blocks

With our email builder, you can easily create emails that automatically will be responsive and ready to read on any device type. Find a list of all available blocks below:

Type	Description
Header Image	Upload your own header image to the email
Listing Image	Automatically we will grab the header image of the connected reservation listing.
Text Block	Write your own textual content
Title	Add your own custom title to an email
Experience	Highlight an experience, with the first image, title, summary and button leading to the in-app details
Amenity	Highlight an amenity with the first image, title, summary and button leading to the in-app details
Guidebook	Hightlight a guidebook, with a title, summary and button leading to the in-app details
Upsell	Highlight an upsell, wiht title, summary and button leading to the in-app details.
Invite-code	Use the existing invitecode, or create a new one if non exists.
Button	A button that links to an in-app or external page
Data Cell	Simplified table to highlight custom data.

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Frequently Asked Questions

Are we able to test an email before we activate it?

Yes, each channel has a test option. Simply hit the Test button at the right top corner.

Are you tracking the open-rates, clicks and deliveries of emails?

At the moment, we are tracking this on a general level. However, this might trickle down to the individual touchpoints in the near future.

My guests have @guest.booking.com emails, are your emails delivered?

Yes! Even better, our messages are designed in such a way that they have plain-text versions that will be picked up by booking.com. However, you need to adjust view settings in your booking.com admin panel. Read more here