Emails
Emails are a powerfull channel to reach your guests at the right moment in time. See how you can customized and setup the emails that work for you.
Email Touchpoints
Like other touchpoint channels, emails can be scheduled to be delivered at the right moment in time. Read more about how to schedule the touchpoints here.
Email Channel
To gaurantee delivery of all emails at all times, HolidayHero allows messages to be scheduled at no cost. All emails will originate from an [email protected] or [email protected] email adress. However, guests are very unlikely to see this, as modern email clients use named senders.
In example, in the Gmail overview, the name rather then the email is listed as the originator of the email.
The same goes for the message itself, all clients use a named originator. See the example of a gmail message below.
In any case, we allow you to set, on a per brand basis, a reply-to email so that in any case the user replies to that email, it will be forwarded to you. Check the Brand > General settings on how to set this up correctly.
Branding
At HolidayHero, we believe that your brand is your most powerfull asset. So we aim to deliver a consistent guest experience across all channels. As for the emails, we pre-styled all the emails in such a way that they reflect your brand appearance settings.
General Email Settings
For each email you are able to adjust the general settings. Like the From name and the Subject . You can also decide to skip the email as a channel by using the Active toggle. The use of metafields is allowed.
Email Blocks
With our email builder, you can easily create emails that automatically will be responsive and ready to read on any device type. Find a list of all available blocks below:
Header Image
Upload your own header image to the email
Listing Image
Automatically we will grab the header image of the connected reservation listing.
Text Block
Write your own textual content
Title
Add your own custom title to an email
Experience
Highlight an experience, with the first image, title, summary and button leading to the in-app details
Amenity
Highlight an amenity with the first image, title, summary and button leading to the in-app details
Guidebook
Hightlight a guidebook, with a title, summary and button leading to the in-app details
Upsell
Highlight an upsell, wiht title, summary and button leading to the in-app details.
Invite-code
Use the existing invitecode, or create a new one if non exists.
Button
A button that links to an in-app or external page
Data Cell
Simplified table to highlight custom data.
Frequently Asked Questions
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