SMS

a pre-historic powerfull tool to reach a lot of guests. However, it has its limitations.

SMS Touchpoints

In order to reach your guests, you are able to use SMS as a touchpoint / communication channel. When an invite or user has a phone tight to them, we will try to deliver the message to the guest.

All messages from HolidayHero have fixed orignators, in general the originator will be HolidayHero except for these countries:

• Australia

• UK

• France

Message to customers in the following countries will not be deliverd:

• United Arabic Emirates

SMS Channel

Sending an SMS is realtively simple, just provide the content and HolidayHero does the heavy lifting.

SMS Content on Touchpoint

Billing

SMS is part of your billing, they will be billed on a monthly usage basis. You will be able to see the pricing of the SMS within the workspace > subscription section.

SMS'es are limited to 160 characters each, if messages become longer, we will charge per 160 characters.

Metafields

The use of metafields (both listing and reservation metafields) is allowed on the body of the message. Use the Insert Field Code button to use an metafields' field code.

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Frequently Asked Questions

Can I test an SMS before it is used in touchpoints?

Yes you can! Simple click the Test button at the right top of the page. Provide your phone number with country code, and we wills end you the message. Test messages, will contain dummy data for metafields

My SMS has not been delivered

This can happen because of various reasons:

• A phone opted-out of text messages

• A phone has registered to not receive text messages from named - senders

• A country or provider doesn't allow to receive or send text messages.