Invoices
What are invoices?
Invoices lists every invoice HolidayHero has issued to your organization, newest first. From here you can check what was charged, pay what is outstanding, and download a copy for your accounting.
Find it under Workspace → Subscription, then the Invoices tab.
Invoices are issued to the organization, not to a single workspace. When your organization holds several workspaces, a banner tells you so — the list you see covers every workspace in the organization.
The invoice list
Number
The invoice number. An Overdue badge appears next to it when the invoice is past due.
Status
The payment status of the invoice, for example PAID or NOT_PAID.
Amount
The total amount including tax.
Paid
When the invoice was paid. Empty while it is still outstanding.
Created
When the invoice was issued.
Use the Filter and Sort controls above the table to narrow the list down.
Paying an invoice
An unpaid invoice shows a Pay Now link that opens the payment page in a new tab. Normally you do not need it: we charge the primary payment method on your billing tab automatically.
When an invoice becomes overdue, a red Overdue invoices banner appears at the top of the page. Pay it before you get locked out of your account.
Downloading an invoice
Click Download at the end of an invoice's row to open the PDF in a new tab. The link only appears once the invoice document is available.
Frequently Asked Questions
Why is my invoice list empty?
Either no invoice has been issued to your organization yet, or your active filters exclude them all. Clear the filters and check again.
I paid, but the invoice still shows as unpaid.
Payment status updates once the payment is confirmed by the provider, which can take a moment for bank transfers. The Paid column fills in as soon as it settles.
Why do I see invoices for a workspace I don't work in?
Because invoices belong to the organization. If the organization holds several workspaces, every invoice for that organization is listed here, whichever workspace it originated from.
An invoice has no Download link.
The invoice document has not been generated yet. It appears as soon as the file is available.
Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the ask query parameter:
The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
Last updated