> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/workspace/subscription/invoices.md).

# Invoices

#### What are invoices? <a href="#what-are-invoices" id="what-are-invoices"></a>

**Invoices** lists every invoice HolidayHero has issued to your organization, newest first. From here you can check what was charged, pay what is outstanding, and download a copy for your accounting.

Find it under **Workspace → Subscription**, then the **Invoices** tab.

{% hint style="info" %}
Invoices are issued to the **organization**, not to a single workspace. When your organization holds several workspaces, a banner tells you so — the list you see covers every workspace in the organization.
{% endhint %}

#### The invoice list <a href="#the-invoice-list" id="the-invoice-list"></a>

| Column      | Description                                                                               |
| ----------- | ----------------------------------------------------------------------------------------- |
| **Number**  | The invoice number. An **Overdue** badge appears next to it when the invoice is past due. |
| **Status**  | The payment status of the invoice, for example `PAID` or `NOT_PAID`.                      |
| **Amount**  | The total amount including tax.                                                           |
| **Paid**    | When the invoice was paid. Empty while it is still outstanding.                           |
| **Created** | When the invoice was issued.                                                              |

Use the **Filter** and **Sort** controls above the table to narrow the list down.

#### Paying an invoice <a href="#paying-an-invoice" id="paying-an-invoice"></a>

An unpaid invoice shows a **Pay Now** link that opens the payment page in a new tab. Normally you do not need it: we charge the primary payment method on your billing tab automatically.

{% hint style="info" %}
When an invoice becomes overdue, a red **Overdue invoices** banner appears at the top of the page. Pay it before you get locked out of your account.&#x20;
{% endhint %}

#### Downloading an invoice <a href="#downloading-an-invoice" id="downloading-an-invoice"></a>

Click **Download** at the end of an invoice's row to open the PDF in a new tab. The link only appears once the invoice document is available.

***

#### Frequently Asked Questions <a href="#frequently-asked-questions" id="frequently-asked-questions"></a>

<details open>

<summary>Why is my invoice list empty?</summary>

Either no invoice has been issued to your organization yet, or your active filters exclude them all. Clear the filters and check again.

</details>

<details open>

<summary>I paid, but the invoice still shows as unpaid.</summary>

Payment status updates once the payment is confirmed by the provider, which can take a moment for bank transfers. The **Paid** column fills in as soon as it settles.

</details>

<details open>

<summary>Why do I see invoices for a workspace I don't work in?</summary>

Because invoices belong to the organization. If the organization holds several workspaces, every invoice for that organization is listed here, whichever workspace it originated from.

</details>

<details open>

<summary>An invoice has no Download link.</summary>

The invoice document has not been generated yet. It appears as soon as the file is available.

</details>

***

## Agent Instructions: Querying This Documentation <a href="#agent-instructions-querying-this-documentation" id="agent-instructions-querying-this-documentation"></a>

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