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Invoices

What are invoices?

Invoices lists every invoice HolidayHero has issued to your organization, newest first. From here you can check what was charged, pay what is outstanding, and download a copy for your accounting.

Find it under Workspace → Subscription, then the Invoices tab.

Invoices are issued to the organization, not to a single workspace. When your organization holds several workspaces, a banner tells you so — the list you see covers every workspace in the organization.

The invoice list

Column
Description

Number

The invoice number. An Overdue badge appears next to it when the invoice is past due.

Status

The payment status of the invoice, for example PAID or NOT_PAID.

Amount

The total amount including tax.

Paid

When the invoice was paid. Empty while it is still outstanding.

Created

When the invoice was issued.

Use the Filter and Sort controls above the table to narrow the list down.

Paying an invoice

An unpaid invoice shows a Pay Now link that opens the payment page in a new tab. Normally you do not need it: we charge the primary payment method on your billing tab automatically.

When an invoice becomes overdue, a red Overdue invoices banner appears at the top of the page. Pay it before you get locked out of your account.

Downloading an invoice

Click Download at the end of an invoice's row to open the PDF in a new tab. The link only appears once the invoice document is available.


Frequently Asked Questions

Why is my invoice list empty?

Either no invoice has been issued to your organization yet, or your active filters exclude them all. Clear the filters and check again.

I paid, but the invoice still shows as unpaid.

Payment status updates once the payment is confirmed by the provider, which can take a moment for bank transfers. The Paid column fills in as soon as it settles.

Why do I see invoices for a workspace I don't work in?

Because invoices belong to the organization. If the organization holds several workspaces, every invoice for that organization is listed here, whichever workspace it originated from.


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