Billing

Billing

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Who we invoice, and where

What is billing?

Billing holds the details we invoice against: the organization behind your workspace, the email that receives the invoices, the billing address, and the payment methods we charge.

Find it under Workspace → Subscription, then the Billing tab.

Billing is set at the organization level. If your organization holds more than one workspace, these details apply to all of them.

Organization details

Field	Description
Organization Name	The legal name of the organization the workspace belongs to.
Billing Email	Where invoices are sent. Keep it current — a bounced invoice still becomes overdue.
Address	The billing address. Use Edit Address to change it.

Click Save to apply your changes.

Payment methods

The payment methods we charge your monthly invoices to

We charge your monthly invoices to the primary payment method. Until you add one, the card shows an empty state instead of a list.

1. Go to Workspace → Subscription → Billing.

2. Click Add payment method.

3. Complete the steps at your bank or card provider.

You always keep at least one payment method — the last remaining one cannot be removed.

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Frequently Asked Questions

Which payment method gets charged?

The one marked as primary. Any others sit behind it as alternatives.

Can I remove my only payment method?

No. You always keep at least one so your monthly invoices can be charged. Add the replacement first, then remove the old one.

Invoices are going to the wrong person — how do I change that?

Update the Billing Email on this tab and click Save. It is the only address invoices are sent to; it is not tied to any operator account.

Why do I see another workspace's organization name here?

Because billing belongs to the organization, not the workspace. Every workspace in the organization shows — and edits — the same organization details.