> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/workspace/subscription/billing.md).

# Billing

## Billing <a href="#billing" id="billing"></a>

***

<figure><img src="/files/jxmSs5Dz5g1PobTpQ9ep" alt=""><figcaption><p>Who we invoice, and where</p></figcaption></figure>

#### What is billing? <a href="#what-is-billing" id="what-is-billing"></a>

**Billing** holds the details we invoice against: the organization behind your workspace, the email that receives the invoices, the billing address, and the payment methods we charge.

Find it under **Workspace → Subscription**, then the **Billing** tab.

{% hint style="info" %}
Billing is set at the **organization** level. If your organization holds more than one workspace, these details apply to all of them.
{% endhint %}

#### Organization details <a href="#organization-details" id="organization-details"></a>

| Field                 | Description                                                                         |
| --------------------- | ----------------------------------------------------------------------------------- |
| **Organization Name** | The legal name of the organization the workspace belongs to.                        |
| **Billing Email**     | Where invoices are sent. Keep it current — a bounced invoice still becomes overdue. |
| **Address**           | The billing address. Use **Edit Address** to change it.                             |

Click **Save** to apply your changes.

#### Payment methods <a href="#payment-methods" id="payment-methods"></a>

<figure><img src="/files/Ozi0Yf0HFF1ZL9L1RDnR" alt=""><figcaption><p>The payment methods we charge your monthly invoices to</p></figcaption></figure>

We charge your monthly invoices to the **primary** payment method. Until you add one, the card shows an empty state instead of a list.

1. Go to **Workspace → Subscription → Billing**.
2. Click **Add payment method**.
3. Complete the steps at your bank or card provider.

You always keep at least one payment method — the last remaining one cannot be removed.

***

#### Frequently Asked Questions <a href="#frequently-asked-questions" id="frequently-asked-questions"></a>

<details open>

<summary>Which payment method gets charged?</summary>

The one marked as **primary**. Any others sit behind it as alternatives.

</details>

<details open>

<summary>Can I remove my only payment method?</summary>

No. You always keep at least one so your monthly invoices can be charged. Add the replacement first, then remove the old one.

</details>

<details open>

<summary>Invoices are going to the wrong person — how do I change that?</summary>

Update the **Billing Email** on this tab and click **Save**. It is the only address invoices are sent to; it is not tied to any operator account.

</details>

<details open>

<summary>Why do I see another workspace's organization name here?</summary>

Because billing belongs to the organization, not the workspace. Every workspace in the organization shows — and edits — the same organization details.

</details>