> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/workspace/operators/operator-details.md).

# Operator Details

#### What is on this page? <a href="#what-is-on-this-page" id="what-is-on-this-page"></a>

An **operator** is a member of your workspace — someone who can sign in to the admin panel and work on your listings, reservations, inbox and settings. Operators are managed under **Workspace → Operators**, where each member of the operators list links through to their own detail page.

The operator detail page is split into three parts: their **general** profile, their notification **settings**, and their resource **permissions**.

#### General <a href="#general" id="general"></a>

The top card shows who the operator is:

* Avatar, display name and email address.
* A **status** row with badges — **Owner** if they own the workspace, **You** when you are looking at your own profile, and **Invited** for other members.
* The **locale** they use the admin panel in.
* **Last accessed** — when they were last active in the workspace.

#### Settings <a href="#settings" id="settings"></a>

<figure><img src="/files/APCVyoo0AMrkhJZA6M5r" alt=""><figcaption><p>The notification settings an operator has activated</p></figcaption></figure>

The settings card lists the notifications this operator receives. These are set by the operator from their own account and are shown here read-only, so you can see at a glance what they are subscribed to:

* New inquiry notifications
* Inquiry reminders
* New check-in notifications
* New listing notifications
* New message notifications
* AI handoff notifications
* Task assigned notifications

#### Permissions <a href="#permissions" id="permissions"></a>

<figure><img src="/files/AVTemrNV8KZRBmL2zElE" alt=""><figcaption><p>Per-resource read and write permissions for an operator</p></figcaption></figure>

Permissions control what each operator can see and change. Every resource — Listings, Reservations, Workspaces, and so on — has a **Read** and, where applicable, a **Write** permission:

* **Read** lets the operator open and view that resource.
* **Write** lets the operator create, edit and delete within that resource.

Tick the boxes for the access you want to grant and use **Save permissions** in the page actions to apply the change.

{% hint style="info" %}
The **Workspaces → Read** permission is required. Without it an operator cannot sign in and silently falls back to no access. It is marked **Required** in the table, and a banner appears if you un-tick it — enable it before saving.
{% endhint %}

**Owners** have unrestricted access to everything, so their permissions table is replaced with a notice rather than a set of checkboxes. Only workspace **owners** can edit another operator's permissions; other members see the table read-only.

#### Actions <a href="#actions" id="actions"></a>

From the operator page, owners can:

* **Make owner / Remove as owner** — promote a member to an owner (unrestricted access) or demote them back to a permissioned member. The last remaining owner cannot be removed.
* **Delete operator** — remove the member from the workspace. You cannot delete yourself.

***

#### Frequently Asked Questions <a href="#frequently-asked-questions" id="frequently-asked-questions"></a>

<details open>

<summary>Why can't a new operator sign in?</summary>

The most common cause is a missing **Workspaces → Read** permission. Without it the operator has no entry point into the workspace and is treated as having no access. Open their permissions, enable **Workspaces → Read**, and save.

</details>

<details open>

<summary>Why can't I edit an operator's permissions?</summary>

Only workspace owners can manage permissions. If you are not an owner the permissions table is shown read-only. Owners also cannot have their permissions edited — they always have full access.

</details>

<details open>

<summary>What is the difference between an owner and a permissioned operator?</summary>

An owner has unrestricted access to every resource and can manage other members, ownership and permissions. A regular operator only has the read/write access you explicitly grant them in the permissions table.

</details>

***

## Agent Instructions: Querying This Documentation <a href="#agent-instructions-querying-this-documentation" id="agent-instructions-querying-this-documentation"></a>

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