> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/experiences/partner-experiences.md).

# Partner Experiences

#### What is a Partner Experience? <a href="#what-is-a-partner-experience" id="what-is-a-partner-experience"></a>

A partner experience is an experience that is provided and maintained by a partner rather than by your own workspace. The partner owns the content, so the experience is **locked**: operators can view it but cannot edit its details, products, documents or message templates.

Partner experiences are identified by an amber **Partner** badge (with a star icon) in the experiences overview.

***

#### The locked overview page <a href="#the-locked-overview-page" id="the-locked-overview-page"></a>

Opening a partner experience shows a dedicated, read-only overview page instead of the regular editable General tab. It presents the experience the way a guest would see it, including:

* A photo carousel of the experience images
* Category, price and "bookable" chips, and a **Partner experience** lock indicator
* The about / description text and any insider tips
* A **Calendar events** panel split into **Upcoming** and **Past** tabs
* A photo gallery

#### Host Notes / Insider Tips <a href="#host-notes--insider-tips" id="host-notes--insider-tips"></a>

Travellers love hearing from locals, guides and concierges. That's why we created a section where you can share what you love about the experience. For example:

* A must-try: the espresso martini
* Ask for a table on the terrace — the views are fabulous

These host notes are shown in the guest app.

#### What operators can and cannot do <a href="#what-operators-can-and-cannot-do" id="what-operators-can-and-cannot-do"></a>

| Action                                              | Allowed on a partner experience?           |
| --------------------------------------------------- | ------------------------------------------ |
| View the experience                                 | ✅ Yes                                      |
| Edit general details, content, photos               | ❌ No — managed by the partner              |
| Manage products                                     | ❌ No — the Products tab is hidden          |
| Manage documents                                    | ❌ No — the Documents tab is hidden         |
| Manage message templates                            | ❌ No — the Message Templates tab is hidden |
| Attach / detach the experience to your own listings | ✅ Yes — the Listings tab stays available   |

Because the Products, Documents and Message Templates tabs are hidden, those pages also cannot be reached directly by URL — attempting to do so redirects back to the experience overview.

***

#### Frequently Asked Questions

<details>

<summary>Why can I still edit listings? </summary>

Only the *content* of a partner experience is locked. Which of *your* listings the experience appears on is your decision, so the **Listings** tab remains fully editable.

</details>