> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/experiences/partner-experiences.md).

# Partner Experiences

#### What is a Partner Experience? <a href="#what-is-a-partner-experience" id="what-is-a-partner-experience"></a>

A partner experience is an experience that is provided and maintained by a partner rather than by your own workspace. The partner owns the content, so the experience is **locked**: operators can view it but cannot edit its details, products, documents or message templates.

Partner experiences are identified by an amber **Partner** badge (with a star icon) in the experiences overview.

***

#### The locked overview page <a href="#the-locked-overview-page" id="the-locked-overview-page"></a>

Opening a partner experience shows a dedicated, read-only overview page instead of the regular editable General tab. It presents the experience the way a guest would see it, including:

* A photo carousel of the experience images
* Category, price and "bookable" chips, and a **Partner experience** lock indicator
* The about / description text and any insider tips
* A **Calendar events** panel split into **Upcoming** and **Past** tabs
* A photo gallery

#### Host Notes / Insider Tips <a href="#host-notes--insider-tips" id="host-notes--insider-tips"></a>

Travellers love hearing from locals, guides and concierges. That's why we created a section where you can share what you love about the experience. For example:

* A must-try: the espresso martini
* Ask for a table on the terrace — the views are fabulous

These host notes are shown in the guest app.

#### What operators can and cannot do <a href="#what-operators-can-and-cannot-do" id="what-operators-can-and-cannot-do"></a>

| Action                                              | Allowed on a partner experience?           |
| --------------------------------------------------- | ------------------------------------------ |
| View the experience                                 | ✅ Yes                                      |
| Edit general details, content, photos               | ❌ No — managed by the partner              |
| Manage products                                     | ❌ No — the Products tab is hidden          |
| Manage documents                                    | ❌ No — the Documents tab is hidden         |
| Manage message templates                            | ❌ No — the Message Templates tab is hidden |
| Attach / detach the experience to your own listings | ✅ Yes — the Listings tab stays available   |

Because the Products, Documents and Message Templates tabs are hidden, those pages also cannot be reached directly by URL — attempting to do so redirects back to the experience overview.

***

#### Frequently Asked Questions

<details>

<summary>Why can I still edit listings? </summary>

Only the *content* of a partner experience is locked. Which of *your* listings the experience appears on is your decision, so the **Listings** tab remains fully editable.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.holidayhero.com/the-basics/experiences/partner-experiences.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.