> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/the-basics/communication/booking.com-emails.md).

# Booking.com Emails

Booking.com uses a so-called private relay. Allowing you to email with guests. Their email messages are converted to chat conversations. HolidayHero is prepared for this. Read below how.

## How Booking.com works

Booking.com allows you to send messages to your guests, through their private relay emails. A private relay email is an email address handed out by booking.com and masks the real email of the user. <br>

**Example:**

`hwetra.6123268@guest.booking.com`

Each booking coming from Booking.com will have such an email. And your OTA, or yourself have been using it to email to this as well.&#x20;

### Booking.com Restrictions

Booking.com uses private relays to prevent unnecessary messages and/or SPAM from being send to their guests / travelers. However, you have control over what can be send to your guests.&#x20;

### How to allow HolidayHero emails in Booking.com?

Besides the strict rules of booking.com, they allow you as a host to determine what to be send to the guests. Follow the steps below, to ensure that HolidayHero emails are let through.&#x20;

{% stepper %}
{% step %}

### Login to Booking.com Portal&#x20;

Go to the Booking.com portal via: <https://admin.booking.com>
{% endstep %}

{% step %}

### Go to Messaging Preferences

1. Click on property
2. Click on messaging preferences

<figure><img src="https://3950018645-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbWWiwAsWOs8WeAQ2KJS3%2Fuploads%2FezHr8dWAbZi8667cGWyl%2FXnapper-2025-01-10-14.45.48.png?alt=media&amp;token=df11b0e5-0e36-4402-9a62-3c61aa8f8c7a" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

### Go to the Security Settings

1. Click on the security settings tab

<figure><img src="https://3950018645-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbWWiwAsWOs8WeAQ2KJS3%2Fuploads%2FCdMpwJNDbGPgLQeuQPDM%2Fsecurity_settings.png?alt=media&amp;token=888ebaa6-ed6c-435b-abd5-1c129ab435cf" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}

### Add email addresses and links

{% hint style="info" %}
You might be asked to re-authenticate your account, ensuring it is you that makes the changes. This is normal.&#x20;
{% endhint %}

1. Add the following two email addresses to the **Your email addresses** section
   1. `noreply@holidayhero.app`
   2. `noreply@holidayhero.com`
2. Add the following two links to the **Your approved links** section
   1. `[brand-name].holidayhero.com`
      1. **IMPORTANT:** replace the brand name with your subdomain. See [Brands - General ](/the-basics/brands.md)
   2. `hdyhr.com` <- we use this domain for short codes and short redirect links.&#x20;

It now should look like this. (Obviously, if you have multiple e-mail addresses, feel free to add them there).&#x20;

<figure><img src="https://3950018645-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FbWWiwAsWOs8WeAQ2KJS3%2Fuploads%2F9xzWRSRKizwmoH8vU9WB%2FXnapper-2025-01-10-14.53.07.png?alt=media&amp;token=7ba52b24-54a6-405a-b7d6-b07ee789d97a" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}