Booking.com Emails

Booking.com uses a so-called private relay. Allowing you to email with guests. Their email messages are converted to chat conversations. HolidayHero is prepared for this. Read below how.

How Booking.com works

Booking.com allows you to send messages to your guests, through their private relay emails. A private relay email is an email address handed out by booking.com and masks the real email of the user.

Example:

[email protected]

Each booking coming from Booking.com will have such an email. And your OTA, or yourself have been using it to email to this as well.

Booking.com Restrictions

Booking.com uses private relays to prevent unnecessary messages and/or SPAM from being send to their guests / travelers. However, you have control over what can be send to your guests.

How to allow HolidayHero emails in Booking.com?

Besides the strict rules of booking.com, they allow you as a host to determine what to be send to the guests. Follow the steps below, to ensure that HolidayHero emails are let through.

1

Login to Booking.com Portal

Go to the Booking.com portal via: https://admin.booking.com

2

Go to Messaging Preferences

1. Click on property

2. Click on messaging preferences

3

Go to the Security Settings

1. Click on the security settings tab

4

Add email addresses and links

You might be asked to re-authenticate your account, ensuring it is you that makes the changes. This is normal.

1. Add the following two email addresses to the Your email addresses section

   1. [email protected]

   2. [email protected]

2. Add the following two links to the Your approved links section

   1. [brand-name].holidayhero.com

      1. IMPORTANT: replace the brand name with your subdomain. See Brands - General

   2. hdyhr.com <- we use this domain for short codes and short redirect links.

It now should look like this. (Obviously, if you have multiple e-mail addresses, feel free to add them there).