Exports

What is a check-in export?

A check-in export allows you to download check-in data from HolidayHero in a structured format. This is particularly useful for compliance reporting, sharing guest details with local authorities, or integrating with external registration systems.

Exports are requested through the backoffice. Once the export is ready, an email with a secure download link is sent to the operator who requested it.

The secure download link in the email is only valid for a few days. Make sure to download your export promptly after receiving the email.

How to export check-ins

1. Navigate to Check-Ins in the menu

2. Click the actions menu ⋮ in the top right

3. Click Export Check-Ins

4. Configure your export:

   • Date range — Optionally set a from and to date to limit the export to a specific time window. Leave empty to export all check-ins.

   • Include document details — Toggle this on to include sensitive document fields such as passport numbers, document types, and expiry dates.

   • Columns — Select which columns to include in the export. By default, all columns are selected. Document-related columns are only available when the document details toggle is enabled.

5. Click Export

Enabling document details will include sensitive personal data such as passport numbers and document expiry dates. Only include this information when required.

---

Frequently Asked Questions

How long does an export take?

This depends on the amount of data. Most exports are ready within a few minutes. You will receive an email as soon as your export is available for download.

My download link has expired, what do I do?

Simply request a new export through the backoffice. The download links are time-limited for security purposes and cannot be extended.

What columns are available?

The export supports columns for personal details:

• name,

• email,

• phone,

• date of birth,

• nationality

• address information,

• travel details

  • flight number,

  • ETA,

  • purpose of travel

• document type,

• document number,

• expiry date,

• issue date

You can select exactly which columns to include when requesting the export.

Why are document columns greyed out?

Document columns such as document type, document number, and expiry date contain sensitive personal data. To include these in your export, you must first enable the Include passport & document details toggle.

This is an intentional safeguard to prevent accidental export of sensitive information.

In what format is the export?

Exports are provided as a downloadable file that can be opened in spreadsheet applications such as Microsoft Excel or Google Sheets.

Can I schedule recurring exports?

This is currently not possible. Exports need to be requested manually each time through the backoffice.