# Check-Ins

## Check-Ins

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#### What are check-ins?

Check-ins allow you to collect personal details and identification information from your guests before or upon arrival. Guests complete the check-in process through the guest app, providing details such as their name, contact information, nationality, and optionally passport or document details.

All submitted check-ins are collected on the **Check-Ins** page, giving you a centralized overview across all your reservations.

#### How are check-ins enabled?

Check-ins are configured and enabled per brand through the **Brand Check-In Settings**. This means you have full control over which fields are requested, who is allowed to perform a check-in, and how check-ins interact with the reservation lifecycle.

To enable check-ins:

1. Navigate to **Brands** in the menu
2. Select the brand you want to configure
3. Open the **Check-In** tab
4. Toggle **Activate checkin** to enable the feature

Once activated, guests will be prompted to provide their check-in details when they access the guest app.

{% hint style="info" %}
Check-in settings are brand-specific. If you manage multiple brands, each brand can have its own check-in configuration and field requirements.
{% endhint %}

#### Configurable fields

Through the [brand check-in settings](https://support.holidayhero.com/the-basics/brands/check-in), you can choose which fields guests are required or allowed to fill in. These include personal details such as name, email, phone, date of birth, nationality, and address, as well as travel details like flight number, ETA, and purpose of travel.

Document fields — such as document type, document number, and expiry date — can also be enabled for properties that require identity verification for legal or compliance reasons.

#### Viewing check-ins

The **Check-Ins** overview page displays all check-ins across your reservations. For each entry, you can see:

* The guest's name and contact details
* The associated reservation
* The date the check-in was submitted

Click **View** to open the full check-in details within the context of its reservation.

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#### Frequently Asked Questions

<details>

<summary>Why don't I see any check-ins?</summary>

Check-ins will only appear once a guest has completed the check-in process through the guest app. Make sure that check-in is activated in the brand settings of the relevant brand. If check-in is disabled, guests will not be prompted to provide their details.

</details>

<details>

<summary>Can I manually create a check-in?</summary>

Yes. Navigate to the reservation, open the **Check-Ins** tab, and click **Create Check In**. You can then fill in the guest's details on their behalf.

</details>

<details>

<summary>Can I edit or delete a check-in?</summary>

Yes. Open the check-in from within the reservation and you can update any of the submitted fields or delete the check-in entirely.

</details>

<details>

<summary>Who is allowed to perform a check-in?</summary>

This depends on the **Acting Permission** setting in your brand check-in configuration. You can restrict check-ins to specific roles, such as only the main booker or all invited guests.

</details>