Workspace
What is a workspace?
A workspace is an organization on HolidayHero — a customer's account, with their listings, reservations and operators inside it. The Workspaces page lists the ones you referred, whether they signed up through one of your affiliate links or you created the workspace for them yourself.
These are the accounts your kickback is calculated on, so this list is the clearest picture of what your partnership has actually delivered.
Find it under Overview → Workspaces in the sidebar.
The workspaces list
Name
The organization's name.
Type
Business for a company, Private for someone signing up in their own name.
Status
Where the organization stands with HolidayHero — see the table below.
Created
When the organization was created.
The last column shows the organization's identifier, which is worth quoting when you ask us about a specific referral.
Statuses
Live
A paying customer. This is the status that earns you kickback.
Trial
Still trying HolidayHero out, not yet paying.
Test
A test account, not a real customer.
Exited
No longer a HolidayHero customer.
Adding a workspace
Click Create workspace in the top-right corner to set one up on behalf of a customer — see Create a Workspace. You don't have to: referrals that sign up on their own through one of your links show up here automatically.
Before you have any workspaces
Until your first referral lands, the page shows a No workspaces yet prompt with a Create your first workspace button.
Frequently Asked Questions
A customer signed up through my link but isn't in the list.
Attribution happens when they sign up, so check they used one of the URLs from the link's details page with the hash intact. It also takes until the organization is actually created — someone who is halfway through signup counts as a signup, not yet a workspace. If you are confident the hash was used, contact HolidayHero.
Can I open or manage a workspace from here?
No. This list is read-only: it tells you which organizations are attributed to you and how they are doing. Running a workspace happens in the HolidayHero admin panel, which is for its operators. If you tick Add me to this workspace while creating one, you get admin-panel access to that workspace as an operator to
What is the difference between a workspace and an organization?
In practice, nothing — they are the same account seen from two sides. HolidayHero calls it a workspace when talking about the product an operator works in, and an organization when talking about the entity that is invoic
One of my referrals shows as Trial — do I earn anything?
Kickback is calculated on what a customer actually pays, so a trial that never converts earns nothing. Once they become LIVE your kickback applies at the rates shown on your Organization page.
A workspace disappeared from my list.
Contact HolidayHero. Referrals are not removed by anything you can do in the portal, so it points at a change on the account itself.
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