> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/partner-portal/workspace.md).

# Workspace

<figure><img src="/files/HiGlC1lZ3JVMSBP3ESLr" alt=""><figcaption><p>The organizations you have referred to HolidayHero</p></figcaption></figure>

#### What is a workspace? <a href="#what-is-a-workspace" id="what-is-a-workspace"></a>

A **workspace** is an organization on HolidayHero — a customer's account, with their listings, reservations and operators inside it. The **Workspaces** page lists the ones you referred, whether they signed up through one of your [affiliate links](/partner-portal/affiliate/link-details.md) or you [created the workspace](/partner-portal/workspace/create.md) for them yourself.

These are the accounts your kickback is calculated on, so this list is the clearest picture of what your partnership has actually delivered.

Find it under **Overview → Workspaces** in the sidebar.

#### The workspaces list <a href="#the-workspaces-list" id="the-workspaces-list"></a>

| Column      | Description                                                                       |
| ----------- | --------------------------------------------------------------------------------- |
| **Name**    | The organization's name.                                                          |
| **Type**    | **Business** for a company, **Private** for someone signing up in their own name. |
| **Status**  | Where the organization stands with HolidayHero — see the table below.             |
| **Created** | When the organization was created.                                                |

The last column shows the organization's identifier, which is worth quoting when you ask us about a specific referral.

#### Statuses <a href="#statuses" id="statuses"></a>

| Status                                            | What it means                                                  |
| ------------------------------------------------- | -------------------------------------------------------------- |
| <mark style="background-color:green;">Live</mark> | A paying customer. This is the status that earns you kickback. |
| **Trial**                                         | Still trying HolidayHero out, not yet paying.                  |
| **Test**                                          | A test account, not a real customer.                           |
| <mark style="color:red;">**Exited**</mark>        | No longer a HolidayHero customer.                              |

#### Adding a workspace <a href="#adding-a-workspace" id="adding-a-workspace"></a>

Click **Create workspace** in the top-right corner to set one up on behalf of a customer — see [Create a Workspace](/partner-portal/workspace/create.md). You don't have to: referrals that sign up on their own through one of your links show up here automatically.

#### Before you have any workspaces <a href="#before-you-have-any-workspaces" id="before-you-have-any-workspaces"></a>

Until your first referral lands, the page shows a **No workspaces yet** prompt with a **Create your first workspace** button.

***

#### Frequently Asked Questions <a href="#frequently-asked-questions" id="frequently-asked-questions"></a>

<details>

<summary>A customer signed up through my link but isn't in the list.</summary>

Attribution happens when they sign up, so check they used one of the URLs from the link's [details page ](/partner-portal/affiliate/link-details.md)with the hash intact. It also takes until the organization is actually created — someone who is halfway through signup counts as a signup, not yet a workspace. If you are confident the hash was used, contact HolidayHero.

</details>

<details>

<summary>Can I open or manage a workspace from here?</summary>

No. This list is read-only: it tells you which organizations are attributed to you and how they are doing. Running a workspace happens in the HolidayHero admin panel, which is for its **operators**. If you tick **Add me to this workspace** while creating one, you get admin-panel access to that workspace as an operator to

</details>

<details>

<summary>What is the difference between a workspace and an organization?</summary>

In practice, nothing — they are the same account seen from two sides. HolidayHero calls it a workspace when talking about the product an operator works in, and an organization when talking about the entity that is invoic

</details>

<details>

<summary>One of my referrals shows as Trial — do I earn anything?</summary>

Kickback is calculated on what a customer actually pays, so a trial that never converts earns nothing. Once they become `LIVE` your kickback applies at the rates shown on your [Organization](/partner-portal/organization.md) page.

</details>

<details>

<summary>A workspace disappeared from my list.</summary>

Contact HolidayHero. Referrals are not removed by anything you can do in the portal, so it points at a change on the account itself.

</details>

***

## Agent Instructions: Querying This Documentation <a href="#agent-instructions-querying-this-documentation" id="agent-instructions-querying-this-documentation"></a>

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.holidayhero.com/partner-portal/workspaces.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.