> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/partner-portal/organization.md).

# Organization

<figure><img src="/files/KIa6PnDQmy17vofIkcoM" alt=""><figcaption><p>The entity we invoice and pay out to</p></figcaption></figure>

#### What is your organization? <a href="#what-is-your-organization" id="what-is-your-organization"></a>

Your **organization** is the entity you partner with HolidayHero as — the company or the person we have on file, created when you went through [onboarding](/getting-started/onboarding.md). It carries your affiliate links, the workspaces you refer, the bank account we pay out to and the kickback rates that apply to you.

Find it under **Organization → Details** in the sidebar.

#### Details <a href="#details" id="details"></a>

Everything in this card is read-only except the IBAN. Contact HolidayHero to have anything else changed.

| Field                            | Description                                                                  |
| -------------------------------- | ---------------------------------------------------------------------------- |
| **Name**                         | Your organization's name.                                                    |
| **Type**                         | **Business** or **Private**, set during onboarding.                          |
| **Status**                       | Your standing with HolidayHero: **Live**, **Trial**, **Test** or **Exited**. |
| **VAT ID**                       | Business organizations only.                                                 |
| **Business registration number** | Business organizations only.                                                 |
| **IBAN**                         | The account we pay your kickback into. Editable — see below.                 |
| **Address**                      | Your registered address, shown when we have one on file.                     |

#### Adding or changing your IBAN <a href="#adding-or-changing-your-iban" id="adding-or-changing-your-iban"></a>

1. Go to **Organization → Details**.
2. Click **Add** next to **IBAN** — or **Edit** if one is already saved.
3. Type the account number.
4. Click **Save**.

{% hint style="info" %}
Without an IBAN we cannot pay out the commission you earn. Your [dashboard](/partner-portal/dashboard.md) shows a reminder banner until one is saved.
{% endhint %}

#### Kickback rates <a href="#kickback-rates" id="kickback-rates"></a>

<figure><img src="/files/ptTMAX1kMGCSGlYTg2Aa" alt=""><figcaption><p>What you earn, per year after a referral onboards</p></figcaption></figure>

The **Kickback rates** card shows the commission percentages applied to your referrals' subscription invoices, listed per year after they onboard — **Year 1**, **Year 2**, and so on, each with its own percentage.

These rates are set by HolidayHero and cannot be changed from the portal. If no rates are configured yet, the card says so; contact HolidayHero to have them set up.

***

#### Frequently Asked Questions <a href="#frequently-asked-questions" id="frequently-asked-questions"></a>

<details>

<summary>How do I change my organization's name, address or VAT ID?</summary>

The **Kickback rates** card shows the commission percentages applied to your referrals' subscription invoices, listed per year after they onboard — **Year 1**, **Year 2**, and so on, each with its own percentage.

These rates are set by HolidayHero and cannot be changed from the portal. If no rates are configured yet, the card says so; contact HolidayHero to have them set up.

</details>

<details>

<summary>What does "Year 1" mean on a kickback rate?</summary>

It is counted from the moment a referral onboards, not from your own start date. Each referral runs through the years on its own clock, and the percentage for that year applies to their subscription invoices

</details>

<details>

<summary>Why is my Kickback rates card empty?</summary>

No rates have been configured for your account yet. Contact HolidayHero staff to have them set up — until then there is nothing to calculate a payout from.

</details>

<details>

<summary>Can I be paid into a different account per referral?</summary>

No. One IBAN is held per organization and everything is paid into it.

</details>

<details>

<summary>My organization shows Trial — is something wrong?</summary>

Not necessarily; the status simply reflects your standing with HolidayHero. If it looks wrong for your agreement, contact us.

</details>

***

## Agent Instructions: Querying This Documentation <a href="#agent-instructions-querying-this-documentation" id="agent-instructions-querying-this-documentation"></a>

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.holidayhero.com/partner-portal/organization.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.