Getting Started
What is the Partner Portal?
The Partner Portal is where you manage your partnership with HolidayHero. You use it to create the affiliate links you share with your audience, to see how many people those links bring in, to set up workspaces for the customers you refer, and to keep the details we need in order to pay out your commission.
It is a separate product from the HolidayHero admin panel. The admin panel is used by operators — the people who actually run a workspace, its listings and its reservations. As a partner you bring those operators in; you don't manage their day-to-day work.
Signing in
You sign in with your HolidayHero account — the same account system used across HolidayHero. There is no separate partner password.
Open the Partner Portal.
Enter your email address and click Continue.
Enter the 6-digit code we email you and click Continue.
You land back in the portal, signed in. The first time you sign in you are taken through onboarding to create your organization and accept the terms
Signing out and managing your name, email or avatar happens on your account page. Open the menu with your name in the top-right corner and choose My account.
Finding your way around
The sidebar on the left is grouped the same way this documentation is:
Overview → Dashboard
Your headline numbers and a per-link breakdown. See Dashboard.
Overview → Workspaces
The organizations you have referred, and the form to create a new one. See Workspaces.
Affiliate → Links
Your affiliate links, their hashes and their sharing URLs. See Affiliate Links.
Organization → Details
Your own organization details, IBAN and kickback rates. See Organization.
Above the sidebar, the block at the top shows the organization you are working as. The menu in the top-right corner holds My account, Notification preferences and Sign out.
Your first steps
Finish onboarding — pick whether you are signing up as a business or as a person, and accept the terms.
Add your IBAN on the Organization page, so we can pay out what you earn.
Create your first affiliate link and start sharing it.
Check your notification preferences so you hear about the things you care about.
Frequently Asked Questions
What is the difference between a partner, an operator and a guest?
A partner is you — you refer customers to HolidayHero and earn kickback on what they pay. An operator is an admin of a HolidayHero workspace: usually the customer you referred, working in the admin panel. A guest is the person staying at a property, who uses the guest app. All three are different people using different products.
I forgot my password — how do I reset it?
There is no password. Sign-in uses your email address plus a one-time code that we send you each time, so there is nothing to reset. If the code doesn't arrive, check your spam folder and confirm you typed the right address.
Can I use the Partner Portal to manage a workspace I created?
No. The portal creates workspaces and tracks your referrals; running a workspace happens in the HolidayHero admin panel. When you create a workspace you can tick Add me to this workspace to be attached as an operator, which gives you access to the admin panel for that workspace as well.
Where do I change my name or email address?
On your HolidayHero account, not in the portal. Open the menu with your name in the top-right corner and choose My account.
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