> For the complete documentation index, see [llms.txt](https://support.holidayhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.holidayhero.com/partner-portal/getting-started.md).

# Getting Started

#### What is the Partner Portal? <a href="#what-is-the-partner-portal" id="what-is-the-partner-portal"></a>

The **Partner Portal** is where you manage your partnership with HolidayHero. You use it to create the affiliate links you share with your audience, to see how many people those links bring in, to set up workspaces for the customers you refer, and to keep the details we need in order to pay out your commission.

It is a separate product from the HolidayHero **admin panel**. The admin panel is used by **operators** — the people who actually run a workspace, its listings and its reservations. As a **partner** you bring those operators in; you don't manage their day-to-day work.

#### Signing in <a href="#signing-in" id="signing-in"></a>

You sign in with your HolidayHero account — the same account system used across HolidayHero. There is no separate partner password.

1. Open the Partner Portal.
2. Enter your **email address** and click **Continue**.
3. Enter the **6-digit code** we email you and click **Continue**.

You land back in the portal, signed in. The first time you sign in you are taken through [onboarding](/partner-portal/getting-started/onboarding.md) to create your organization and accept the terms

{% hint style="info" %}
Signing out and managing your name, email or avatar happens on your account page. Open the menu with your name in the top-right corner and choose **My account**.&#x20;
{% endhint %}

#### Finding your way around <a href="#finding-your-way-around" id="finding-your-way-around"></a>

The sidebar on the left is grouped the same way this documentation is:

| Group                      | What you'll find                                                                                                             |
| -------------------------- | ---------------------------------------------------------------------------------------------------------------------------- |
| **Overview → Dashboard**   | Your headline numbers and a per-link breakdown. [See Dashboard](/partner-portal/dashboard.md).                               |
| **Overview → Workspaces**  | The organizations you have referred, and the form to create a new one. See [Workspaces](/partner-portal/workspace.md).       |
| **Affiliate → Links**      | Your affiliate links, their hashes and their sharing URLs. See [Affiliate Links](/partner-portal/affiliate/link-details.md). |
| **Organization → Details** | Your own organization details, IBAN and kickback rates. See [Organization](/partner-portal/organization.md).                 |

Above the sidebar, the block at the top shows the organization you are working as. The menu in the top-right corner holds **My account**, **Notification preferences** and **Sign out**.

#### Your first steps <a href="#your-first-steps" id="your-first-steps"></a>

1. Finish [onboarding](/partner-portal/getting-started/onboarding.md) — pick whether you are signing up as a business or as a person, and accept the terms.
2. Add your **IBAN** on the Organization page, so we can pay out what you earn.
3. Create your first [affiliate link ](/partner-portal/affiliate.md)and start sharing it.
4. Check your [notification preferences](/partner-portal/organization/notification-preferences.md) so you hear about the things you care about.

***

#### Frequently Asked Questions <a href="#frequently-asked-questions" id="frequently-asked-questions"></a>

<details>

<summary>What is the difference between a partner, an operator and a guest?</summary>

A **partner** is you — you refer customers to HolidayHero and earn kickback on what they pay. An **operator** is an admin of a HolidayHero workspace: usually the customer you referred, working in the admin panel. A **guest** is the person staying at a property, who uses the guest app. All three are different people using different products.

</details>

<details>

<summary>I forgot my password — how do I reset it?</summary>

There is no password. Sign-in uses your email address plus a one-time code that we send you each time, so there is nothing to reset. If the code doesn't arrive, check your spam folder and confirm you typed the right address.

</details>

<details>

<summary>Can I use the Partner Portal to manage a workspace I created?</summary>

No. The portal creates workspaces and tracks your referrals; running a workspace happens in the HolidayHero admin panel. When you create a workspace you can tick **Add me to this workspace** to be attached as an operator, which gives you access to the admin panel for that workspace as well.

</details>

<details>

<summary>Where do I change my name or email address?</summary>

On your HolidayHero account, not in the portal. Open the menu with your name in the top-right corner and choose **My account**.

</details>

***

## Agent Instructions: Querying This Documentation <a href="#agent-instructions-querying-this-documentation" id="agent-instructions-querying-this-documentation"></a>

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.holidayhero.com/partner-portal/getting-started.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.