# HolidayHero | Support

## HolidayHero

- [Welcome](https://support.holidayhero.com/getting-started/welcome.md): Find step-by-step guides, feature tutorials, and troubleshooting help for HolidayHero. Get the support you need to manage your holiday rental business with ease.
- [Getting Started](https://support.holidayhero.com/getting-started/getting-started.md): How to get started with HolidayHero
- [Onboarding](https://support.holidayhero.com/getting-started/onboarding.md): With our simple and fast onboarding it is easy to improve your guest experience.
- [Glossary](https://support.holidayhero.com/getting-started/glossary.md): This list highlights select HolidayHero-specific terms you might encounter throughout the user manual and core references. It focuses on terms with a unique meaning within the HolidayHero application.
- [Adjust the Branding](https://support.holidayhero.com/guides/adjust-the-branding.md): How to get started with HolidayHero
- [Effectively use Touchpoints](https://support.holidayhero.com/guides/effectively-use-touchpoints.md): With our simple and fast onboarding it is easy to improve your guest experience.
- [Power of Metafields](https://support.holidayhero.com/guides/power-of-metafields.md): This list highlights select HolidayHero-specific terms you might encounter throughout the user manual and core references. It focuses on terms with a unique meaning within the HolidayHero application.
- [Translate your content](https://support.holidayhero.com/guides/translate-your-content.md)
- [Invite Suppliers](https://support.holidayhero.com/guides/invite-suppliers.md)
- [Customize Guest Journey](https://support.holidayhero.com/guides/customize-guest-journey.md): A guest journey is a vital part of the guest experience. In HolidayHero you can customize and tailor the guest journey according to your likes.
- [Public Guest App](https://support.holidayhero.com/guides/public-guest-app.md): HolidayHero offers public guest applications. These allow you to quickly share information with your guests without having to import the reservations.
- [Airbnb Scheduled Messages](https://support.holidayhero.com/guides/public-guest-app/airbnb-scheduled-messages.md): To ensure that every guest is able to find your public guest app and all its information, follow these steps to set up an automated message.
- [Booking.com Template Scheduler](https://support.holidayhero.com/guides/public-guest-app/booking.com-template-scheduler.md): To ensure that every guest is able to find your public guest app and all its information, follow these steps to set up an automated message.
- [Ses Hospedajes](https://support.holidayhero.com/guides/ses-hospedajes.md): Navigating the Guardia Civil and Spanish government is always a challenge. We have outlined all the steps for the registration at the Guardia Civil, Ses Hospedajes.
- [Correcting Errors in Ses Hospedajes](https://support.holidayhero.com/guides/ses-hospedajes/correcting-errors-in-ses-hospedajes.md)
- [Dashboard](https://support.holidayhero.com/the-basics/dashboard.md): A concise page that summarizes all your essential information, providing a clear overview of the most important details.
- [Inquiries](https://support.holidayhero.com/the-basics/inquiries.md): Guests can request experiences or services via "inquiries" in the app. Property managers can easily view and respond, improving communication and enhancing the guest experience.
- [Commissions](https://support.holidayhero.com/the-basics/commissions.md)
- [Tasks](https://support.holidayhero.com/the-basics/tasks.md)
- [Reservations](https://support.holidayhero.com/the-basics/reservations.md): You can manually create reservations, view upcoming bookings, and access a complete overview of all your reservations. This will streamline your management and boost efficiency.
- [Invites](https://support.holidayhero.com/the-basics/reservations/invites.md): Invites are codes that can be shared with guests to access the closed reservation environment. You can create as many invites as you want.
- [Users](https://support.holidayhero.com/the-basics/reservations/users.md): Users are guests that have accessed the application and may or may not have connected an reservation.
- [Check-ins](https://support.holidayhero.com/the-basics/reservations/check-ins.md): A checkin is enhanced user data provided by one or mutliple users. This data can be used for local authorities to report guest information.
- [Metafields](https://support.holidayhero.com/the-basics/reservations/metafields.md): Metafields can be used within reservations. Overwrite a default value of an metafield and use this within the guest journey.
- [Documents](https://support.holidayhero.com/the-basics/reservations/documents.md): We know the important of documents. Reservations can have documents attached.
- [Guest Journey](https://support.holidayhero.com/the-basics/reservations/guest-journey.md)
- [Messages (Templates)](https://support.holidayhero.com/the-basics/reservations/messages-templates.md): An onverview of the message templates that are scheduled.
- [Export](https://support.holidayhero.com/the-basics/reservations/export.md)
- [Check-Ins](https://support.holidayhero.com/the-basics/check-ins.md)
- [Exports](https://support.holidayhero.com/the-basics/check-ins/exports.md)
- [Listings](https://support.holidayhero.com/the-basics/listings.md): A listing is a rentable object that can be rented by guests for a certain period of time. Whether this is a hotel room, appartment or a yacht, boat / vessel. It is all called a listing.
- [Announcements](https://support.holidayhero.com/the-basics/listings/announcements.md): Each listing can have its own set of announcements. The order and what announcements are determined either on the announcement page or the listing announcement page.
- [Amenities](https://support.holidayhero.com/the-basics/listings/amenities.md)
- [Experiences](https://support.holidayhero.com/the-basics/listings/experiences.md)
- [Guidebooks](https://support.holidayhero.com/the-basics/listings/guidebooks.md)
- [Sections](https://support.holidayhero.com/the-basics/listings/sections.md)
- [Documents](https://support.holidayhero.com/the-basics/listings/documents.md): We know the important of documents. Listings can have documents attached.
- [Metafields](https://support.holidayhero.com/the-basics/listings/metafields.md): Metafields can be used within listings. Overwrite a default value of an metafield and use this within the guest journey.
- [Settings](https://support.holidayhero.com/the-basics/listings/settings.md)
- [Links](https://support.holidayhero.com/the-basics/listings/links.md)
- [Announcements](https://support.holidayhero.com/the-basics/announcements.md): Announcements are small cards in the app used to highlight important messages. They help communicate key updates or offers, ensuring guests stay informed throughout their stay.
- [Documents](https://support.holidayhero.com/the-basics/documents.md): Throughout the application, it is possible to upload documents. A document is permanently attached to a parent resource and never lives alone.
- [Guidebooks](https://support.holidayhero.com/the-basics/guidebooks.md): Sometimes text is just enough. With guidebooks you can provide instructions and large pieces of text.
- [Guest App](https://support.holidayhero.com/the-basics/guidebooks/guest-app.md): Guidebooks are used within the guest app to inform guests about policies, terms, and conditions, or simple instructions. You can learn more about how they are displayed.
- [Documents](https://support.holidayhero.com/the-basics/guidebooks/documents.md): Uploading a document to a guidebook lets guests access manuals, instructions, or details directly in the app, enhancing their experience by providing essential information at their fingertips.
- [App Users](https://support.holidayhero.com/the-basics/app-users.md): Guests that stayed in your property and have used the guest portal / application.
- [Amenities](https://support.holidayhero.com/the-basics/amenities.md): Each property has a set of amenities, indicate what ameniteis are and how they can be used.
- [Guest App](https://support.holidayhero.com/the-basics/amenities/guest-app.md): Amenities are used within the guest app to inform guests about their availability or provide instructions on how to use them. Learn more about how they are displayed.
- [Documents](https://support.holidayhero.com/the-basics/amenities/documents.md): Uploading a document to an amenity lets guests access manuals, instructions, or details directly in the app, enhancing their experience by providing essential information at their fingertips.
- [Smart Devices](https://support.holidayhero.com/the-basics/smart-devices.md): Whether you want to monitor the presence of your guests, automate heating, or give guests access to your properties. HolidayHero got you covered with smart devices.
- [Guest App](https://support.holidayhero.com/the-basics/smart-devices/guest-app.md): Smart Devices can be displayed within the guest app or used for the back office only.
- [Experiences](https://support.holidayhero.com/the-basics/experiences.md): Experiences are a powerfull tool allowing you to showcase and upsell experiences, activities and upsells. Create a curated list of experiences to provide the best experience.
- [Calendar Events](https://support.holidayhero.com/the-basics/experiences/calendar-events.md)
- [Documents](https://support.holidayhero.com/the-basics/experiences/documents.md): Uploading a document to an experience lets guests access manuals, instructions, or details directly in the app, enhancing their experience by providing essential information at their fingertips.
- [Experience Categories](https://support.holidayhero.com/the-basics/experiences/experience-categories.md): Experiences use a three-tier category system: Category > Subcategory > Type. Selecting the most specific category possible improves how the AI recommends experiences to guests.
- [Guest App](https://support.holidayhero.com/the-basics/experiences/guest-app.md): Experiences are used within the guest app to inform guests about their availability or provide instructions on how to use them. Learn more about how they are displayed.
- [Listings](https://support.holidayhero.com/the-basics/experiences/listings.md)
- [Message Templates](https://support.holidayhero.com/the-basics/experiences/message-templates.md): By default guests receive an inquiry confirmation once their inquiry is accepted or denied. However there are occasions where you need more information to be send to the guest.
- [Partner Experiences](https://support.holidayhero.com/the-basics/experiences/partner-experiences.md)
- [Products](https://support.holidayhero.com/the-basics/experiences/products.md): Experience can be turned into purchasable items with products. Products are items or services that can be purchased directly from within the app.
- [Links](https://support.holidayhero.com/the-basics/experiences/links.md)
- [Brands](https://support.holidayhero.com/the-basics/brands.md): As an operator, hotel or B\&B, you have been working hard to build a brand. We value your brand and respect your colors and logos. Our goal is to help you deliver your brand to your guests.
- [Appearance](https://support.holidayhero.com/the-basics/brands/appearance.md): A strong brand is the foundation of a memorable guest experience. With your own colors, imagery, and custom domain, your brand identity is unique. HolidayHero seamlessly integrates all these elements.
- [Check-in](https://support.holidayhero.com/the-basics/brands/check-in.md): Within Brands you can determine your settings for checkins. Meaning, you can alter which information is requested at wat moment.
- [Reservation Stages](https://support.holidayhero.com/the-basics/brands/reservation-stages.md): Each guest walks his path of the guest journey. Add different moments in time, guests need different information or you want them to perform certain actions. That's where Reservation stages come in.
- [Public Guest App](https://support.holidayhero.com/the-basics/brands/public-guest-app.md): Each listing in HolidayHero comes with a dedicated link. A link can be shared with any guest at any moment in the guest journey. No restrictions on reservation, no need for guest details.
- [Suppliers](https://support.holidayhero.com/the-basics/suppliers.md): Suppliers handle your upsells and experiences. Connect them to send guest inquiries directly to the supplier, saving time for your front desk and concierge.
- [Supplier Portal](https://support.holidayhero.com/the-basics/suppliers/supplier-portal.md): A supplier can manage their own inquiries and details through the supplier portal.
- [Communication](https://support.holidayhero.com/the-basics/communication.md): Guest communication is essential for great guest experience. At HolidayHero we offer unlimited possibilities to communicate with your guests.
- [Channels](https://support.holidayhero.com/the-basics/communication/channels.md): Guest communication is held on various channels, depending on what is available for that guest.
- [SMS](https://support.holidayhero.com/the-basics/communication/channels/sms.md): a pre-historic powerfull tool to reach a lot of guests. However, it has its limitations.
- [Whatsapp](https://support.holidayhero.com/the-basics/communication/channels/whatsapp.md): Whatsapp, a powerfull messaging application used by 2 billion + people in the world. With HolidayHero we allow you to communicate with guests through Whatsapp.
- [Emails](https://support.holidayhero.com/the-basics/communication/channels/emails.md): Emails are a powerfull channel to reach your guests at the right moment in time. See how you can customized and setup the emails that work for you.
- [Message Templates](https://support.holidayhero.com/the-basics/communication/message-templates.md): Message templates are set messages with adjustable content. Schedule them at any given moment in the guest journey.
- [Booking.com Emails](https://support.holidayhero.com/the-basics/communication/booking.com-emails.md): Booking.com uses a so-called private relay. Allowing you to email with guests. Their email messages are converted to chat conversations. HolidayHero is prepared for this. Read below how.
- [Conditional Rules](https://support.holidayhero.com/the-basics/communication/conditional-rules.md): Conditional rules decide whether a scheduled message is actually sent, based on details of the reservation. Use them to target the right guests without duplicating templates.
- [Translations](https://support.holidayhero.com/the-basics/translations.md)
- [Metafields](https://support.holidayhero.com/the-basics/metafields.md): Metafields are dynamic fields that can be adjusted based on the resource they are connected to.
- [Workspace](https://support.holidayhero.com/the-basics/workspace.md): A workspace is an isolated part of an organization that holds all the information limited and restricted to that workspace.
- [General](https://support.holidayhero.com/the-basics/workspace/general.md): A workspace has a set of general settings: name, languages, operators, and payment providers. You can manage them from a central place.
- [Settings](https://support.holidayhero.com/the-basics/workspace/general/settings.md): Manage your workspace settings from a single point of view.
- [Operators](https://support.holidayhero.com/the-basics/workspace/operators.md)
- [Operator Details](https://support.holidayhero.com/the-basics/workspace/operators/operator-details.md)
- [Subscription](https://support.holidayhero.com/the-basics/workspace/subscription.md): Your HolidayHero starts with a Trial subscription, after which you can choose between Yearly or Monthly billing.
- [Billing](https://support.holidayhero.com/the-basics/workspace/subscription/billing.md)
- [Invoices](https://support.holidayhero.com/the-basics/workspace/subscription/invoices.md)
- [Billing](https://support.holidayhero.com/the-basics/workspace/billing.md): Details of the billing process and details.
- [Invoices](https://support.holidayhero.com/the-basics/workspace/invoices.md): Subscriptions result in invoices.
- [Calendar Events](https://support.holidayhero.com/the-basics/calendar-events.md): Each venue, each location can have their own events, all should be distributed among your guests.
- [PMS Platforms](https://support.holidayhero.com/integrations/pms-platforms.md): At HolidayHero, we offer various integrations. Below is an overview of all integrations separated by category.
- [365 Villas](https://support.holidayhero.com/integrations/pms-platforms/365-villas.md)
- [Bookingplanner](https://support.holidayhero.com/integrations/pms-platforms/bookingplanner.md)
- [Bookingmood](https://support.holidayhero.com/integrations/pms-platforms/bookingmood.md)
- [ChaletManager](https://support.holidayhero.com/integrations/pms-platforms/chaletmanager.md)
- [ClockPMS](https://support.holidayhero.com/integrations/pms-platforms/clockpms.md)
- [Eviivo](https://support.holidayhero.com/integrations/pms-platforms/eviivo.md)
- [Hostaway](https://support.holidayhero.com/integrations/pms-platforms/hostaway.md)
- [HostHub](https://support.holidayhero.com/integrations/pms-platforms/hosthub.md)
- [iCal](https://support.holidayhero.com/integrations/pms-platforms/ical.md)
- [Lodgify](https://support.holidayhero.com/integrations/pms-platforms/lodgify.md)
- [Octorate](https://support.holidayhero.com/integrations/pms-platforms/octorate.md)
- [RoomRaccoon](https://support.holidayhero.com/integrations/pms-platforms/roomraccoon.md)
- [MEWS](https://support.holidayhero.com/integrations/pms-platforms/mews.md)
- [Beds24](https://support.holidayhero.com/integrations/pms-platforms/beds24.md)
- [Hostify](https://support.holidayhero.com/integrations/pms-platforms/hostify.md)
- [MyTourist](https://support.holidayhero.com/integrations/pms-platforms/mytourist.md)
- [Smart Devices](https://support.holidayhero.com/integrations/smart-devices.md)
- [Bold](https://support.holidayhero.com/integrations/smart-devices/bold.md)
- [Goki](https://support.holidayhero.com/integrations/smart-devices/goki.md)
- [Guest Registration](https://support.holidayhero.com/integrations/guest-registration.md): HolidayHero’s most powerful check-in features are designed to help you stay compliant with local laws while offering your guests a smooth and secure experience.
- [Ses Hospedajes (Guardia Civil)](https://support.holidayhero.com/integrations/guest-registration/ses-hospedajes-guardia-civil.md)
- [Content](https://support.holidayhero.com/integrations/content.md)
- [Auto Translate](https://support.holidayhero.com/integrations/content/auto-translate.md)
- [Inquiries](https://support.holidayhero.com/supplier-portal/inquiries.md)
- [Details](https://support.holidayhero.com/supplier-portal/details.md)