Ctrlk
Create AccountLogin

Correcting Errors in Ses Hospedajes

Correcting Errors in Ses Hospedajes

If you've submitted a guest communication through SES.Hospedajes and received an error notification — or spotted a mistake after submission — this guide explains how to locate the affected record and correct it directly in the platform.

The correction workflow differs slightly depending on whether the communication was submitted individually or as part of a batch (lote). Both paths are covered below.

Try HolidayHero's Ses Hospedajes integration free

Prueba la integración con Ses Hospedajes gratis

What You'll Need

  • Access to the Sede Electrónica del Ministerio del Interior with your digital certificate or DNIe.

  • The approximate date of the submission containing the error.

  • The error description from the Ministry's notification email (if applicable).

Finding the Code for an Individual Communication

Before you can correct a record, you need to locate it. Use these steps whether the communication was submitted on its own or inside a batch.

1

Open Mis Comunicaciones

  • Navigate to the Sede Electrónica and go to Mis comunicaciones → Consulta y Gestión de mis comunicaciones.

  • Select your entity or establishment from the list.

2

Search for the Communication

  • Click Comunicaciones.

  • Use the search fields to filter by date range, communication type, or communication code.

  • Press Buscar. The record will appear in the results table.

3

If the Communication Was Part of a Batch

  • Instead of clicking Comunicaciones, click Lotes.

  • Filter by operation type, request type, and date range, then press Buscar.

  • Click the eye icon on the batch to expand it and view all individual communications.

  • Locate the specific row and note the individual communication code in the Acciones column.

Finding the Code for a Batch (Lote)

Use this if you need to check the overall status of a batch submission, or before drilling into individual records within it.

1

Open Mis Comunicaciones

  • Go to Mis comunicaciones → Consulta y Gestión de mis comunicaciones.

  • Select your entity or establishment.

2

View Batch Records

  • Click Lotes (next to "Comunicaciones").

  • Filter by operation type, request type, and date range.

  • Press Buscar.

The results table displays each batch with its batch code (código de lote), the submitting user, submission date, and current status.

Correcting an Error in a Batch Communication

This is the most common scenario: your property management system submitted a batch overnight and the Ministry has flagged one or more records with errors. The error email describes what needs to be fixed (for example, an invalid document number or missing nationality code).

1

Access the Platform

  • Log into the Sede Electrónica.

  • Go to "Acceso a la consulta y envío de comunicaciones de actividades de hospedajes o alquiler de vehículos".

  • Navigate to Mis comunicaciones → Consulta y Gestión de mis comunicaciones.

2

Find the Batch

  • Select your entity or establishment.

  • Click Lotes.

  • Filter by date range and operation type, then press Buscar.

3

Open the Batch

  • Click the eye icon on the relevant batch to see all communications inside it.

  • Identify the record with an error — it will be flagged in red, for example: "Lote tramitado, pero hay errores en algunas comunicaciones".

4

View the Error Details

  • In the Acciones column next to the problematic communication, click the eye icon (view).

  • The full record opens, showing the specific field or fields that triggered the error.

5

Edit and Correct the Record

  • Click the pencil icon (edit) to open the record for editing.

  • Fix the field(s) described in the error notification.

6

Resubmit

  • Click Finalizar to resubmit the corrected communication.

The system logs the correction as an amendment to the original record. Your original communication code is preserved, so your compliance audit trail remains intact.

Common Error Types

Error
Likely Cause

Invalid document number format

Document type and number don't match (e.g. NIE format submitted as passport)

Unknown nationality/country code

System is sending full country names instead of ISO 3166-1 alpha-2 codes

Invalid date format

System is sending dates as YYYY-MM-DD instead of DD/MM/YYYY

Missing mandatory field

Required field (e.g. date of birth, address) left blank at check-in

Duplicate communication

Same record submitted twice; use the anular (annul) action on the duplicate

Preventing Errors Automatically

The most reliable way to avoid corrections is to validate guest data before it reaches the Sede Electrónica. HolidayHero's native SES.Hospedajes integration checks all guest fields against Ministry requirements at the point of check-in and flags issues to your team immediately — so problems are caught before submission, not after.

Try HolidayHero free — no corrections needed

Related Guides

PreviousSes HospedajesNextDashboard

Last updated